Customer Experience Manager

2 weeks ago


Leduc, Canada Indigo Full time
About Indigo

Indigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a welcoming and inclusive environment for our customers and employees.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Leader. As a key member of our Store Leadership Team, you will be responsible for leading and executing work that contributes to the store's operations and customer experience.

Key Responsibilities:

  • Lead and inspire a customer-centric culture that brings Indigo's mission to life
  • Collaborate with the Store Leadership team to achieve strategic priorities and sales plans
  • Ensure the team is well-informed about products, promotions, and programs
  • Support planning, prioritization, and execution of work
  • Be responsible for facilities, maintenance, health and safety, and loss prevention
  • Live and inspire Indigo's High Performance Characteristics and lead a storytelling culture
  • Practice and role model feedback and coaching
  • Participate in talent calibration and contribute to talent management and acquisition activities
Requirements

We are looking for an individual with:

  • 1-2 years of experience in customer service, merchandising, or operations
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Performance-oriented and able to exercise good business acumen
  • Ability to prioritize, plan, and execute while being agile
  • Knowledge of Provincial Health & Safety standards
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Minimum 25 hours a week availability, including evenings and weekends
What We Offer

At Indigo, we are committed to our communities, customers, and each other. We offer a dynamic and enriching culture, opportunities for growth and development, and a competitive compensation package.

We welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request.



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