Customer Service Representative

4 weeks ago


Leduc, Canada Enterprise Holdings Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Experience Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting our company's values.

Key Responsibilities
  • Customer Service: Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Rental Operations: Manage incoming and outgoing calls, process returns, check-ins, and exit kiosk transactions, and perform various administrative and basic accounting functions.
  • Vehicle Maintenance: Clean vehicle interior and exterior by hand or by operating washing equipment when needed, and notify management of any known vehicle problems and required vehicle maintenance.
  • Marketing and Sales: Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner, and assist customers as needed.
Requirements
  • Age and Education: Must be at least 18 years of age and have a high school diploma or above.
  • Experience: Must have at least 1 year prior customer service, retail, or administrative support experience.
  • License and Certification: Must have a valid Alberta Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • Authorization: Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
Work Schedule

Apart from religious observation, must be able to work the following schedule(s): Thursday-Monday: 3:30pm-12:00am.

Equal Opportunity Employer/Disability/Veterans



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