Customer Experience Leader

2 weeks ago

Leduc, Canada Indigo Full time
**Customer Experience Leader** **Job Summary:** Lead and execute work that contributes to store operations and customer experience, inspiring a customer-centric culture and achieving sales plans and profitability. Company Description

Indigo is a Canadian cultural department store that values customer experience and employee well-being. We're dedicated to telling stories and creating experiences through our products and services.

We're a dynamic and enriching culture that fosters diversity and inclusion, and we're committed to making a positive impact in our communities.

Job Description

The Customer Experience Leader is a member of the Store's Leadership Team, responsible for leading and executing work that contributes to the Store's operations and customer experience.

  • Work collaboratively with the Store Leadership team to inspire a customer-centric culture and bring Indigo's mission to life.
  • Be responsible for the opening and closing of the store, daily store operations, customer experience, maintaining visual standards, and achieving or exceeding sales plans.
  • Ensure the team is well-informed about products, promotions, and programs.
  • Support the planning, prioritization, and execution of work.
  • Be responsible for facilities, maintenance, health and safety, and loss prevention.
  • Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture.
  • Practice and role model Feedback and Coaching - The Indigo Way.
  • Participate in talent calibration and contribute to talent management and acquisition activities.
  • Cultivate an environment of trust and inclusion.
  • Embrace and role model change.
  • Foster an environment where everyone knows their health and safety is a top priority.
Qualifications
  • 1-2 years of experience in a customer service, merchandising, or operations role.
  • Demonstrated commitment to creating an exceptional employee and customer experience.
  • Experience leading others.
  • Performance-oriented.
  • Ability to exercise good business acumen and systemic thinking.
  • Ability to prioritize, plan, and execute while being agile.
  • Knowledge of Provincial Health & Safety standards.
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
  • Minimum 25 hours a week availability, including evenings and weekends.
Additional Information

We're committed to fostering diversity and inclusion, and we welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities.

We're an equitable employer that values your diverse backgrounds, experiences, and perspectives.

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