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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada AXE IT CONSULTING INC. Full time
Overview

Join AXE IT CONSULTING INC. as a Technical Support Specialist, where you will play a vital role in assisting users with their technological challenges.

Qualifications
  • Education:
  • Bachelor's degree or equivalent experience
Responsibilities
  • Assist users encountering issues with their computer systems.
  • Utilize user manuals, technical documentation, and other resources to research and implement effective solutions.
  • Offer guidance and training to users based on identified challenges.
  • Maintain a comprehensive log of problems and solutions for reference by other support analysts.
  • Deliver support for business systems, networks, and Internet-related inquiries.
  • Ensure high-quality customer service throughout all interactions.
Experience
  • 1 to 2 years of relevant experience preferred.
Benefits
  • Comprehensive health care plan.
  • Employment Duration: Permanent
  • Working Language: English
  • Work Hours: 40 hours per week