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Automotive Technical Support Specialist

2 months ago

Mississauga, Ontario, Canada Mitsubishi Motor Sales of Canada, Inc. Full time
Job Summary

Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer committed to fostering an inclusive and accessible work environment. We are seeking a highly skilled Technical Training Specialist to join our team.

Key Responsibilities
  • Provide technical assistance to dealership technicians and MMSCAN field staff to repair customer vehicles and identify emerging issues.
  • Investigate and analyze product complaints and emerging issues, providing preliminary analysis to internal departments.
  • Develop and deliver high-level technical support and automotive service technical training courses to improve dealership service technician vehicle repair skills and job performance.
  • Track and follow-up on all technical support calls to ensure complete and competent repair and to understand and bring to closure issues that remain open.
  • Prepare detailed written reports and provide accurate and timely feedback to DPSM on dealer and field issues.
  • Travel as necessary to investigate field product complaints and emerging issues.
  • Validate product quality conditions and improvement initiatives.
  • Facilitate the effective delivery of technical support to Mitsubishi Motors dealership technicians to improve vehicle repair skills and job performance.
  • Practice the continuous improvement of automotive technical and facilitation skills to ensure the quality and effectiveness of all technical support operations meets or exceeds MMSCAN standards.
  • Assist in the daily operation and maintenance of the training vehicle pool, facility, tools, and equipment.
  • Assist in the development of Service Technical Training courses to ensure appropriateness to Canadian requirements and laws.
  • Provide field feedback information and subject matter expertise assistance in the development of technical training curriculum, training pilot, and train-the-trainer sessions.
  • Administer class participant enrollment processes and course completion records.
  • Practice the continuous improvement of automotive technical and facilitation skills to ensure the delivery quality and effectiveness of all training courses meets or exceeds MMSA standards.
  • Provide technical review expertise in the development of technical service bulletins, newsletters, special tools, and service equipment as requested.
  • Provide special project assistance as requested by management.
Requirements
  • 2 or more years of wholesale/retail experience in the automotive or related industry.
  • 2 or more years of prior call center/customer service experience.
  • High school diploma, GED, or equivalent certificate.
  • 6 - 8 years of hands-on automotive technical experience, including positions such as service technician, service manager, training instructor, and/or instructional designer.
  • Class A Inter-Provincial Technician's license (ASE certification in general automotive repair (Tests A1-A8 and L1) considered an asset).
  • BA/BS degree in vocational/secondary education or equivalent combination of education and experience.