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Operations Director
3 months ago
Operations Director
Victoria Park Medispa is renowned for delivering exceptional medispa services across multiple locations in Canada. Our establishment is spearheaded by experts, including plastic surgeons and dermatologists, dedicated to utilizing cutting-edge technology, innovative treatments, and high-quality products. We pride ourselves on providing outstanding customer service within a tranquil, state-of-the-art, and secure environment. Our accolades include being recognized as the best medispa in Canada for three consecutive years and receiving the Consumers' Choice Award from the Canadian Spa & Wellness Awards.
At Victoria Park Medispa, we are seeking an Operations Director to oversee our team. The primary responsibilities encompass guiding the medispa staff to meet its goals, which include managing the operating budget for both profitability and growth, as well as achieving key performance indicators for operational excellence. Success in this role will be achieved through the development and motivation of a high-performing team, fostering initiatives that enhance performance, and ensuring seamless daily operations.
Key Responsibilities:
Financial Oversight and Performance Metrics:- Analyze monthly, quarterly, and annual budgets, collaborating with key personnel to strategize on achieving targets.
- Monitor expenditures to confirm adherence to budgetary constraints.
- Propose investments that will facilitate growth in alignment with budgetary goals, including marketing strategies, staff training, and equipment procurement.
- Evaluate performance metrics against comparable locations and key operational indicators, maintaining communication with upper management regarding progress.
- Guide team leaders and essential personnel towards achieving set objectives.
- Recognize and reward employees who deliver exceptional customer service, demonstrate initiative, and meet their goals.
- Address and resolve conflicts among team members at the site level, involving human resources when necessary.
- Facilitate ongoing communication through regular team meetings, keeping relevant parties informed about performance, promotions, and significant changes.
- Provide constructive feedback and support to employees who do not meet expectations, collaborating with Human Resources to develop improvement plans as needed.
- Encourage staff and physicians to suggest improvements for customer service, revenue enhancement, operational efficiency, and compliance with brand standards.
- Collaborate with the Regional Director and other leaders on innovative ideas, including regional events and social media engagement.
- Conduct site visits to ensure compliance with customer service standards, cleanliness, health and safety protocols, and operational efficiency.
- Ensure that managers adhere to various operational standards, including checklists and reporting requirements.
Qualifications:
Essential:
- Three to five years of experience in a similar or related field.
- Proven experience in effectively managing a team.
- Strong proficiency in Excel and analytical skills.
- Ability to interpret financial statements.
- Exceptional communication skills.
- Results-driven, receptive to feedback, and a role model for others.
- Experience in sales and customer service.
- Strong command of English, both written and verbal.
Preferred:
- Background in aesthetics or medical aesthetics.
- Experience in marketing and business development.
- Knowledge of purchasing and inventory management.
We offer a range of benefits, including discounts on services and products, a group insurance plan following a probationary period, and opportunities for professional development.
We value diversity and are committed to fostering an inclusive environment for all employees. Only qualified candidates will be contacted for further discussions.
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