Insurance Customer Support Specialist
4 weeks ago
Customer Service Representative
Position Overview
We are a dynamic insurance agency seeking a motivated and professional individual to enhance our customer service team. The ideal candidate will possess exceptional interpersonal skills and a passion for assisting clients in navigating their insurance needs.
As a key member of our agency, you will be empowered to make decisions while receiving comprehensive support from your colleagues.Main Responsibilities
- Assist clients with inquiries related to payments and billing
- Implement modifications to client auto and home insurance policies
- Engage with automotive dealerships and legal representatives
- Follow up on requests for underwriting documentation
- Coordinate with marketing representatives
- Manage email communications
- Respond to incoming client phone calls
- Deliver an outstanding customer service experience.
Qualifications
- OTL License is preferred, but not mandatory at the time of hiring
- LLQP Life Insurance License is preferred, but not mandatory at the time of hiring
- Excellent verbal and written communication skills
- Outgoing personality with a genuine interest in client interaction
- Strong proficiency in social media platforms
- Meticulous attention to detail
- Able to work both independently and collaboratively
- Self-motivated and proactive
- Advanced computer skills
Compensation
We provide a competitive salary package that includes base pay, commission, bonuses, health and dental benefits, paid time off, and personal leave.
This position is with an independent contractor agent associated with the insurance network, and not with the insurance group or its subsidiaries. Employees of independent contractor agents are not employees of the insurance group. Independent contractor agents are responsible for all employment decisions regarding their staff.
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