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ServiceNow Implementation Specialist

2 months ago

Toronto, Ontario, Canada Forhyre Full time
ServiceNow Admin Job Description

We are seeking a highly skilled ServiceNow Admin to join our team at Forhyre. As a ServiceNow Admin, you will be responsible for providing hands-on support and implementation of our ServiceNow system.

Key Responsibilities:
  • Proactive Operations and Environment Maintenance: Ensure the smooth operation of our ServiceNow environment, performing proactive maintenance tasks to prevent issues.
  • ServiceNow Enhancements and Configurations: Develop and configure ad-hoc ServiceNow enhancements and configurations to meet the needs of our business.
  • Issue Resolution and Communication: Own and resolve issues in a timely manner, providing proactive updates to stakeholders.
  • Communication and Collaboration: Utilize strong communication skills to collaborate with internal teams, leaders, customers, stakeholders, vendors, and external teams.
  • Platform Architecture and Implementation: Support the architecture of our ServiceNow platform, working with teams to implement tools and plugins.
  • CMDB Data Quality and KPIs: Define and monitor key performance indicators (KPIs) for CMDB data quality.
  • Knowledge Base and ADO Ticket Management: Leverage the Knowledge Base to find solutions to previous cases and ensure ADO tickets are properly updated.
  • Documentation and Ownership: Create clear and concise technical and process documentation, taking ownership of tasks and managing them through completion.
  • Adaptability and Flexibility: Demonstrate flexibility to learn new technologies and quickly adapt to changing requirements.
Requirements:
  • ServiceNow Expertise: Strong knowledge of ServiceNow, including administration, configuration, and maintenance.
  • Office Productivity: Strong knowledge of Office products.
  • CMDB Management: Strong understanding of CMDB management.
  • Active Directory and Discovery Tools: Understanding of Active Directory, Discovery Tools (Discovery and SCCM), and ADO.
  • Analytical and Problem-Solving Skills: Basic analytical and problem-solving skills.
  • Interpersonal and Organizational Skills: Strong interpersonal skills to interact with clients and team members, as well as strong organizational skills.
  • Education and Experience: College degree or equivalent combination of education and experience, with experience in end-user services, information technology, or a related field preferred.