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Customer Service Team Lead

1 month ago

Victoria, British Columbia, Canada Meqani Developers Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at Meqani Developers. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead a team of customer service representatives to ensure that customer inquiries are resolved in a timely and professional manner.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure that customer needs are met.
  • Provide training and coaching to customer service representatives to ensure that they have the skills and knowledge needed to provide excellent customer service.
Requirements
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a customer service role.
  • Excellent oral communication skills.
  • Reliability and a strong work ethic.
  • Ability to work in a team environment.
  • English language proficiency.
  • 40 hours per week.