Customer Service Team Lead

3 weeks ago


Victoria, British Columbia, Canada Meqani Developers Full time

At Tradewell Construction ltd., we are seeking a skilled Customer Service Team Lead to oversee our customer-facing operations. The ideal candidate will have a strong background in customer service and experience in supervising teams.

Key Responsibilities
  • Prepare and analyze production reports to identify areas for improvement
  • Supervise and train customer service representatives to ensure excellent service delivery
  • Coordinate and schedule customer-facing activities to meet business objectives
  • Develop and implement customer service strategies to enhance customer satisfaction
  • Ensure compliance with health and safety regulations and company policies
Requirements
  • Secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience in customer service or a related field
  • Excellent oral communication and teamwork skills


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