Customer Service Supervisor

4 weeks ago


Victoria, British Columbia, Canada Meqani Developers Full time

We are seeking a highly skilled Customer Service Supervisor - Team Lead to join our team at Meqani Developers. The ideal candidate will have a strong background in customer service and experience in supervising teams.

Key Responsibilities
  • Team Leadership: Supervise and lead a team of customer service representatives to ensure excellent customer service delivery.
  • Performance Management: Monitor and evaluate team performance, providing coaching and guidance to improve customer satisfaction and service quality.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
  • Training and Development: Develop and deliver training programs to enhance team skills and knowledge.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in customer service or a related field.
  • Skills: Excellent oral communication, reliability, team player, and ability to work in a fast-paced environment.


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