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Bilingual Sales and Administration Coordinator
2 months ago
The Bilingual Commercial Sales Administrator is a key role within our organization, responsible for handling customer interactions, gathering and entering customer details, and transferring calls to the appropriate broker. This is a full-time contract for 6 months with the possibility of extension.
Key Responsibilities- Engage with customers through phone and email, noting their relevant details and providing a positive and professional experience.
- Process all leads and follow-ups in a timely manner, ensuring seamless communication with clients and colleagues.
- Maintain a working knowledge of our systems and processes, including internet lead and sales processes.
- Document all client requests and conversations in our systems, using applicable templates.
- Manage daily workload in accordance with company standards, prioritizing tasks and meeting deadlines.
- Respond favorably to coaching and training, utilizing self-coaching tools and resources.
- Perform other duties as assigned by management.
- High school diploma or equivalent.
- Bilingual in French and English, with the ability to effectively communicate in both languages.
- Strong customer service experience and multitasking skills.
- Professional and collaborative team player.
- Strong MS Office skills (Word, Excel, and Outlook).
- Positive attitude and ability to adapt to change.
- Remote flexibility available.
10169 Cia Hub Canadian Insurance Alliance is a leading insurance hub in Canada, leveraging technology and digital expertise to drive innovation. As an industry trailblazer, we are committed to building inclusive teams in an equitable environment, where diversity and collaboration thrive.
