Bilingual Sales and Administration Professional
4 weeks ago
The Bilingual Commercial Sales Administrator is a key role within our organization, responsible for handling customer inquiries, gathering and entering customer details into our system, and transferring calls to the appropriate broker.
Key Responsibilities:- Communicate effectively with customers via phone and email, noting relevant details and providing excellent customer service.
- Process leads and follow-ups in a timely and efficient manner.
- Convey a positive and professional attitude through interactions with clients and colleagues.
- Maintain a working knowledge of our internet lead and sales process.
- Document all customer requests and conversations in our system, using applicable templates.
- Manage daily workload in accordance with company standards.
- Respond favorably to coaching and training provided, and utilize self-coaching tools where available.
- High school diploma or equivalent.
- Bilingual in French and English, with the ability to effectively communicate in both languages.
- Strong customer service experience and multitasking skills.
- Professional and collaborative team player.
- Strong MS Office skills (Word, Excel, and Outlook).
- Positive attitude and ability to adapt to change.
- Remote flexibility available.
We are committed to building inclusive teams in an equitable environment. We believe that diversity allows us to cultivate a workplace where people of all backgrounds collaborate, contribute, and thrive.
HUB Customer Central (HCC) is a leading insurance hub in Canada, with a unique technology-driven and digital expertise. We are affiliated with HUB International, the 5th largest insurance brokerage in the world, with 13,000 employees and over 475 offices.
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we may assist you based on your individual needs.
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