Director of Banquets

5 days ago

Ottawa, Ontario, Canada Accor Full time

About the Role

The Director of Banquets will be responsible for leading the Banquet Department to ensure the success of every group function. This includes liaising between multiple departments, modeling exceptional service and leadership skills among the team, and ensuring smooth and efficient functioning of the Banquet Department on a daily basis.

Key Responsibilities

  • Provide leadership, direction, training, and support for the team
  • Complete annual reviews, ongoing mentorship, and provide regular feedback to exceed performance goals
  • Ensure smooth and efficient functioning of the Banquet Department on a daily basis
  • Develop and implement creative, cost-effective scheduling of the banquet team to minimize productivity gaps and meet forecast and budget requirements
  • Maintain open communication lines with Catering and Convention Services to promote teamwork and exceed guest service expectations
  • Maintain, enforce, and enhance Fairmont Service Standards and Conference Services/F&B Core Standards
  • Proactively analyze, develop, and revamp internal processes to create new ways of providing unique and innovative services ideas and incentives
  • Maintain a constructive, harmonious, and communicative working relationship with all supporting departments
  • Ensure all financial reporting is maintained and accurate
  • Ensure proper training of assistants
  • Maintain and enhance staff morale and promote a positive team environment
  • Ensure departmental adherence to, and awareness of, Health & Safety standards
  • Share in the responsibility to achieve or exceed financial and guest satisfaction goals for the department
  • Active interaction with guests and conveners on an ongoing basis
  • Assume responsibility for all equipment, inventories, supplies, furniture, and fixtures assigned to the Banquet Department
  • Responsible for recruitment and training of new employees and maintains appropriate staffing levels at all times
  • Ensure all union guidelines are followed with regard to seniority and the existing union agreement
  • Establish, evaluate, and enforce performance standards
  • Responsible for the timely, precise, and expert execution of all banquets functions
  • Attend Operations meetings, pre-convention meetings, and other departmental meetings as required

Requirements

  • Post-Secondary Degree in Hospitality or Food and Beverage Management is an asset
  • Minimum five (5) years' experience in Food and Beverage Management, including a minimum of three years in a Banquet Manager or Assistant Banquet Manager setting
  • Highly organized individual with the ability to multi-task
  • Ability to delegate tasks to team members and ensure their completion with a strict adherence to deadlines
  • Must possess strong, proven leadership qualities and management skills
  • Must have proven staff scheduling skills
  • Ability to recognize and correct guest service issues through an established presence on the Banquet floor
  • Management/Leadership courses an asset
  • Working knowledge of Micros, Timesaver, Excel, PowerPoint, Microsoft Word
  • Fluent in both official languages an asset

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