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Financial Services Representative
2 months ago
We are seeking a skilled Member Advisor to provide exceptional service to our members at our Cherry Lane Valley First branch in Penticton, BC.
Key Responsibilities:- Member Service: Provide personalized support to members through digital channels and in-branch interactions, identifying their financial needs and offering tailored solutions.
- Member Transactions: Process a range of member transactions, including account openings, debit/credit card applications, and deposits, while promoting digital banking adoption.
- Branch Goals: Contribute to achieving annual branch objectives by promoting First West products and services, participating in branch campaigns, and seeking cross-sell and referral opportunities.
- Other Responsibilities: Stay up-to-date on industry developments, regulatory changes, and company policies, and participate in process improvement initiatives to enhance member experience and organizational efficiency.
- Branch/Team Support: Collaborate with team members to build a positive and diverse work environment, provide support and mentorship, and address communication issues efficiently.
- High School Diploma required
- Completion of FW Sales Essentials Course within 6 months of hire required
- Must complete the internal First West certification program specific to this role within the required timeframe
- College, Trade or Tech School Diploma (2 years) preferred
- 2 years of retail/customer service experience or equivalent required
- Sales and cash handling experience preferred
- Demonstrated ability to identify needs and recommend products and services to members
- Strong interpersonal skills and ability to build relationships with current and potential members
- Demonstrated ability to be positive, flexible to change and work in a busy environment
- Proficient in computer software programs, including Microsoft Office
- Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures
Pay Transparency: Salary Range: $43,000 - $48,700