Home Health Care Manager
3 days ago
Job Summary:
The Home Health Care Manager is responsible for leading the soft medical team in providing customers with friendly and professional service. This role requires a strong leader who can establish a professional image in the home health care centre, demonstrate co-operation and enthusiasm for home health care initiatives, and partner with other departments in overall store strategic direction.
Key Responsibilities:
- Establish a professional image in the home health care centre
- Demonstrate co-operation and enthusiasm for home health care initiatives
- Partner with other departments in overall store strategic direction
- Create a culture of selling, coaching, and development of all employees
- Manage direct reports, including selection, orientation, training, and development
- Ensure the communication of operational requirements and changes to the Home Health Care department employees
- Show initiative and progressive attitude to store initiatives
- Delegate appropriately to achieve home health care department objectives
- Create a shopping experience that engages customers and enhances loyalty, sales, and profit
- Ability to identify sensitive customer needs and use discretion when providing service
- Patient counseling and demonstration of home health care products
- Execute winning conditions
- Ensure all applicable company policies and procedures are communicated and adhered to
- Adhere to Federal/Provincial legislation and third-party plan regulations
- Manage department budget
- Perform department administrative duties as required
- Responsible to ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs
Requirements:
- Above-average communication skills (both oral and written)
- Full knowledge of Home Health Care operations and programs
- Team player committed to customer service excellence
- Leadership and team-building skills
- Strong attention to detail and organizational skills
- Knowledge of soft medical operations and programs
- Proficient use of Chainware
Preferred Qualifications:
- Knowledge of 3rd party plans
- Experience in a retail home-health care or nursing environment
- Surgical fitting experience (including fitting of mastectomy products, compression stockings)
- Relevant courses within the Home Health Care industry
- Experience with Sobeys/Lawtons POS (point of sale) system
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