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Clinical Operations Coordinator
3 months ago
Position Overview
We are seeking a dedicated and detail-oriented Clinical Operations Coordinator to become a vital part of our Neuroradiology Department. In this role, you will collaborate with Senior Medical Secretaries to perform various tasks, including data management, communication, and both clinical and administrative typing. You will have the chance to receive training in e-record systems, the Radiology Information System (RIS), and the Picture Archive and Communication System (PACS). Your contributions will help ensure the efficient operation of our outpatient department, along with other general administrative responsibilities. You will also play a key role in managing a comprehensive appointment system for the spinal interventional service and provide essential secretarial support to the medical professionals within Neuroradiology.
The ideal candidate will seamlessly integrate with our existing team, demonstrate flexibility in supporting departmental functions, and possess a genuine commitment to delivering high-quality service to our patients.
While prior experience with RIS and e-record systems is advantageous, familiarity with medical terminology is not mandatory as training will be provided.
Key Responsibilities
On a daily basis, you will assist in the scheduling and management of the spinal intervention service within Neuroradiology, facilitating patient admissions for day cases and organizing their appointments. You will also engage with the value-based commissioning system for spinal interventions. Your responsibilities will include preparing imaging for multiple multidisciplinary team meetings, distributing radiology reports via email, and supporting senior medical secretaries. Collaboration with Consultant Neuroradiologists and Radiographers as part of a multidisciplinary team will be essential. Additionally, you will communicate with patients over the phone regularly, making excellent communication skills crucial. Maintaining a high standard of work and being adaptable to the service's needs will be key aspects of your role.
About Our Organization
The Newcastle Hospitals NHS Foundation Trust is recognized as one of the largest and most successful teaching NHS foundation trusts in the UK, employing approximately 16,000 staff and generating an annual income of £1 billion.
We have a longstanding commitment to delivering high-quality care, clinical excellence, and innovation in medical research on regional, national, and international levels.
Proudly, we are the second largest provider of specialized services in the country, supporting individuals with a variety of rare and complex medical, surgical, and neurological conditions, as well as cancers and genetic disorders.
Our staff manage around 2 million patient interactions each year, ensuring the delivery of high standards of healthcare.
We are dedicated to promoting equality and diversity, recognizing the value of an inclusive environment. We respect and appreciate the diversity of our workforce and aim to recruit a team that reflects the communities we serve, equipped to provide the best service to our patients. We welcome applications from all individuals, regardless of race, disability, gender, sexual orientation, religion or belief, age, gender identity, marital status, pregnancy, and maternity, particularly from underrepresented groups.
Qualifications & Skills
Essential Qualifications
- Level 3 qualification in administration or equivalent relevant experience in administrative roles.
- English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2).
- Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1).
Knowledge & Experience
Essential
- Experience in secretarial and administrative procedures.
Desirable
- NHS Administration/Secretarial experience.
- Familiarity with NHS Systems such as eRecord and System One.
- Understanding of medical terminology.
Skills & Abilities
Essential
- Proficiency in IT, including MS Office software packages such as Microsoft Word, Excel, Outlook, and PowerPoint.
- Advanced keyboard skills with a high standard of word processing.
- Exceptional communication skills.
- Ability to work independently without direct supervision.
- Effective time management and the ability to work on your initiative.
- Capability to accurately input, collate, and present information.
