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Store Manager
2 months ago
About Roots
At Roots, we're a dynamic company that values innovation, sustainability, and customer satisfaction. We're looking for a talented Store Manager to join our team and help us deliver exceptional customer experiences.
Job Summary
The Store Manager will be responsible for creating and maintaining a positive and engaging store environment that exceeds customer expectations. This includes leading a team of sales associates, managing store operations, and driving sales growth through effective merchandising and visual displays.
Key Responsibilities
- Sales and Customer Service
- Achieve store sales budgets through execution of company standards, policies, and procedures while exceeding customers' expectations through superior service at every opportunity.
- Provides ongoing selling skills coaching and development based on each staff member's individual strengths and weaknesses in order to achieve their personal sales goals.
- Team Leadership
- Establishes appropriate action plans to improve each individual's performance and productivity.
- Ensures that customer loyalty is built and maintained by providing the ultimate shopping experience and by resolving customer issues or complaints in a timely and positive manner.
- Store Operations
- Demonstrates the ability to lead by example in sales and customer service.
- Proactively seeks out qualified candidates for existing or potential positions ensuring the store structure meets the business needs.
Qualifications and Experience
- 3 + years related experience in a retail apparel environment.
- Leadership skills: demonstrated through KPI results, retention & performance coaching principles.
- Experience with visual planning and merchandising.
- Demonstrated sales achievements in a high volume store.
- Ability to manage resources to ensure that established service levels are achieved at all times.
- Ability to manage multiple situations simultaneously while staying composed.
- Must possess excellent communication (both oral and written), leadership, and interpersonal skills.
- Organization, planning, and strong problem-solving skills.
- Ability to plan and prioritize workload.
- Strong team-building skills with the ability to coach and mentor others.
