Lead IT Solutions Analyst

4 weeks ago

St John's, Newfoundland and Labrador, Canada 09 Irving Oil Limited Full time

Principal IT Solutions Specialist

As a Principal IT Solutions Specialist, your primary responsibility is to ensure the effective implementation and ongoing support of IT solutions tailored to meet the needs of our business partners. These solutions are crafted to be dependable and aligned with business objectives. Key responsibilities include comprehending business needs, proposing optimal solutions, and executing them effectively. Strong communication with stakeholders and vendors is crucial to ensure alignment, address challenges, enhance existing solutions, and define future improvements. Additionally, mentoring junior Solution Analysts is an integral part of this role, requiring engagement with leadership across various levels.

What We Provide:

  • Work Environment - Enjoy a well-equipped home office featuring amenities such as a fitness center, onsite healthcare professional, and café
  • Hybrid Work Model - A combination of in-office and remote work days
  • Competitive Compensation - Annual bonus structure, pension plan, and parking benefits
  • Flexible Benefits Plan - Comprehensive medical and dental coverage from the first day
  • Paid Time Off - Option to acquire additional vacation days each year
  • Wellness Support - Wellness allowance, paid personal care days, and Employee & Family Assistance Program
  • Community Engagement - Paid volunteer day, company-sponsored volunteer initiatives, and donation matching program

Your Responsibilities:

  • Utilize relationships to facilitate solutions
  • Provide constructive feedback within the team
  • Delegate tasks effectively
  • Troubleshoot both hardware and software challenges
  • Collaborate with stakeholders to define incident requirements
  • Identify suitable solutions
  • Support less experienced analysts
  • Adhere to industry best practices
  • Prepare support documentation
  • Monitor software applications for potential issues
  • Assist with application updates, upgrades, and installations
  • Communicate process-oriented approaches to problem resolution
  • Engage with business stakeholders to understand their challenges
  • Collaborate with business leadership to enhance efficiencies

Your Skills:

  • Mentorship capabilities
  • Proficient troubleshooting skills
  • Ability to manage multiple tasks
  • Prioritization based on business requirements
  • Strong time management and organizational skills
  • Analytical problem-solving mindset
  • Effective communication skills
  • Team-oriented approach
  • Commitment to process improvement
  • Willingness to learn

Your Experience:

  • Bachelor's Degree or College diploma in a relevant field
  • At least 5 years of experience in an application support capacity
  • Proven experience in managing technology solutions

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