Data Centre Facility Technician

4 weeks ago

Markham, Ontario, Canada Rogers Full time
About the Role

We are seeking a highly skilled Data Centre Facility Technician to join our team at Rogers. As a key member of our data centre operations team, you will be responsible for ensuring the smooth operation of our data centre facilities, providing exceptional customer service, and maintaining a high level of technical expertise.

Key Responsibilities
  • Daily Operations
    • Ensure compliance with all Rogers Corporate Policies, including Business Code of Conduct & H&S.
    • Perform site inspections and shift walk-throughs.
    • Assist contractors at site in compliance with Rogers policies and customer requirements.
    • Troubleshoot and diagnose mechanical and/or electrical system failures and work with contractors to resolve or mitigate interruptions in service.
    • Basic preventative maintenance of mechanical, electrical, and life safety systems.
    • Manage vendors performing maintenance on site and ensure satisfactory completion of any work.
    • Ability to understand and explain issues with electrical systems and components.
    • Operational experience monitoring large, complex electrical and mechanical systems.
    • Work with hand tools as required.
    • Receive and prioritize requests related to ticketing systems.
    • Assist clients in MACD's (Moves, Adds, Changes, and Deletions).
    • Assist with 'Smart Hand Services'; these services may include tape swaps, inspections, and other services as required.
    • Follow policies and procedures related to escalations, ticketing, and change management.
    • Identify/report to the Manager any situations or client concerns that would improve quality or mitigate risk.
    • Provide notifications and updates to internal operational teams and/or clients.
    • Participate in special projects as required.
    • Ensure the ongoing flawless operation of the data centres to provide clients with world-class service and support.
    • Execute the transformational vision of Rogers.
    • Ensure all health and safety guidelines are enforced by both internal and external visitors to the Data Centre.
    • Keep network diagrams for collocation and server room, physical layout, electrical, and mechanical schematics up to date.
    • Perform other duties as requested by Data Centre Management.
  • Administration
    • Compliance with all Rogers Corporate Policies, including Business Code of Conduct & H&S.
    • Demonstrate strong shift turnover and peer communication practices.
    • Create, update, and document existing Standard Operating Procedures (SOP), as required.
    • Site orientation duties.
    • Maintain a tidy, professional, and unobstructed work environment.
    • Strong working knowledge of Microsoft Office products, including Visio.
  • Primary Interactions
    • Rogers Clients
    • Rogers Employees
    • Data Centre Operations teams
    • Operations Centre (NOC)
    • Data Centre Management Services team
    • Suppliers, vendors, and trades
What You Bring
  • This position is on site and not a remote position.
  • Ability to work rotating shifts, including days, afternoons, nights, and weekends, including holidays.
  • Access to reliable transportation and the ability to be on-call in support of a 24/7 operation.
  • Canadian Government:
    • Credit Check
    • Criminal Background Check
    • Reliability Level Security Clearance
  • Ability to lift up to 50 lbs and perform physical labour.
  • High School diploma with some Post-Secondary Education preferred.
  • Graduation from a trade school or recent apprenticeship in a mechanical/electrical trade or equivalent experience.
  • Help Desk/Operations Centre experience in a Telecommunications/IT capacity is considered a plus.
  • Fluent verbal and written English communication skills.
  • Well-developed Customer Service Skills with customer service experience.
  • Ability to read and understand mechanical/electrical blueprints and single-line diagrams.

As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks.

To protect our people, brand, and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

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