Data Centre Facility Technician

4 weeks ago

Markham, Ontario, Canada Rogers Communications Full time
About the Role

We are seeking a highly skilled Data Centre Facility Technician to join our team at Rogers Communications. As a key member of our data centre operations team, you will be responsible for ensuring the smooth operation of our data centre facilities, providing exceptional customer service, and maintaining a safe and secure working environment.

Key Responsibilities
  • Daily Operations
    • Ensure compliance with all Rogers Corporate Policies, including Business Code of Conduct & H&S.
    • Perform site inspections and shift walk-throughs to identify potential issues and ensure a safe working environment.
    • Assist contractors at site in compliance with Rogers policies and customer requirements.
    • Perform timely escalation and exception reporting describing incidents outside of normal operating policy.
    • Act as primary on-site point of contact for NOC and local operational teams during an incident.
    • Troubleshoot and diagnose mechanical and/or electrical system failures and work with contractors to resolve or mitigate interruptions in service.
    • Basic preventative maintenance of mechanical, electrical, and life safety systems.
    • Manage vendors performing maintenance on site and ensure satisfactory completion of any work.
  • Administration
    • Create, update, and document existing Standard Operating Procedures (SOP), as required.
    • Site orientation duties.
    • Maintain a tidy, professional, and unobstructed work environment.
    • Strong working knowledge of Microsoft Office products, including Visio.
  • Primary Interactions
    • Rogers Clients
    • Rogers Employees
    • Data Centre Operations teams
    • Operations Centre (NOC)
    • Data Centre Management Services team
    • Suppliers, vendors, and trades
Requirements
  • High School diploma with some Post-Secondary Education preferred.
  • Graduation from a trade school or recent apprenticeship in a mechanical/electrical trade or equivalent experience.
  • Help Desk/Operations Centre experience in a Telecommunications/IT capacity is considered a plus.
  • Fluent verbal and written English communication skills.
  • Well-developed Customer Service Skills with customer service experience.
  • Ability to read and understand mechanical/electrical blueprints and single-line diagrams.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Please note that as part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks.

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