Data Centre Operations Technician
3 days ago
About the Role:
The Data Centre Facility Technician is the primary point of contact at the facility, responsible for ensuring the data centre and building are maintained in a professional and secure manner. This position is on-site and not a remote position.
Key Responsibilities:
- Ensure policy and procedure is followed and that all audit requirements are being met on a daily basis.
- Perform site inspections and shift walk-throughs.
- Assist contractors at site in compliance with Rogers policies and customer requirements.
- Troubleshoot and diagnose mechanical and/or electrical system failures and work with contractors to resolve or mitigate interruptions in service.
- Basic preventative maintenance of mechanical, electrical, and life safety systems.
- Manage vendors performing maintenance on site and ensure satisfactory completion of any work.
- Ability to understand and explain issues with electrical systems and components.
- Operational experience monitoring large, complex electrical and mechanical systems.
- Work with hand tools as required.
- Receive and prioritize requests related to ticketing systems.
- Assist Clients in MACD's (Moves, Adds, Changes, and Deletions).
- Assist with 'Smart Hand Services'; these services may include tape swaps, inspections, and other services as required.
- Follow policies and procedures related to escalations, ticketing, and change management.
- Identify/report to the Manager any situations or client concerns that would improve quality or mitigate risk.
- Provide notifications and updates to internal operational teams and/or clients.
- Participate in special projects as required.
- Ensure the ongoing flawless operation of the data centres to provide clients with world-class service and support.
- Execute the transformational vision of Rogers.
- Ensure all health and safety guidelines are enforced by both internal and external visitors to the Data Centre.
- Keep network diagrams for collocation and server room, physical layout, electrical, and mechanical schematics up to date.
- Perform other duties as requested by Data Centre Management.
Requirements:
- Ability to work rotating shifts, including days, afternoons, nights, and weekends, including holidays.
- Access to reliable transportation and the ability to be on-call in support of a 24/7 operation.
- Canadian Government:
- Credit Check
- Criminal Background Check
- Reliability Level Security Clearance
- Ability to lift up to 50 lbs and perform physical labour.
- High School diploma with some Post-Secondary Education preferred.
- Graduation from a trade school or recent apprenticeship in a mechanical/electrical trade or equivalent experience.
- Help Desk/Operations Centre experience in a Telecommunications/IT capacity is considered a plus.
- Fluent verbal and written English communication skills.
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