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Field Service Operations Leader

3 months ago

West Dublin, Canada recruitireland - jobboard Full time

We are looking for a Field Service Technician Lead to oversee a team of Field Service Technicians. This role is crucial in ensuring the effective and safe installation and upkeep of our automated systems. The successful candidate will report directly to the Service Manager and will be responsible for various key functions.

Key Responsibilities:

  • Team Leadership: Manage and guide a team of field service technicians, ensuring high-quality service delivery to clients. This includes maintaining adequate field coverage and fostering team morale.
  • Effective Communication: Keep the team updated with relevant business information, ensuring clarity in responsibilities and operations.
  • Roster Coordination: Create and manage an efficient work schedule to meet customer performance indicators while optimizing business operations.
  • Field Operations: Conduct installations and perform both corrective and preventive maintenance on our systems as needed, with fieldwork volume varying based on business demands.
  • Team Development: Support the professional growth of team members, both as a group and individually.
  • Continuous Improvement: Promote ongoing enhancements in processes, products, and personnel.
  • Commitment to Safety: Ensure the team adheres to safety practices while meeting customer commitments.
  • Service Consistency: Maintain high standards in installations and service, continually refining policies and processes as necessary.
  • Liaison Duties: Serve as the main communication link between the Service Manager and the field team.
  • Mentorship: Provide guidance to the field team, addressing operational inquiries and challenges.
  • Training Initiatives: Deliver formal training and on-the-job support to team members.
  • Safety Protocols: Conduct safety assessments and toolbox talks to promote a secure working environment.
  • Performance Oversight: Manage team performance and participate in annual evaluations and discussions for all team members.
  • Recruitment Support: Assist in the recruitment and onboarding of new field service technicians as the business grows.
  • Health & Safety Responsibility: Ensure personal and team health and safety in all activities.

Qualifications:

  • Leadership Background: Proven experience in leading a team in a similar field service management position.
  • Field Expertise: Hands-on experience in delivering complex service or maintenance work.
  • Customer Engagement: Experience in direct customer interaction and relationship management.
  • Technical Proficiency: Ability to interpret mechanical drawings and wiring schematics, troubleshoot electronic systems, and replace components as necessary.
  • Interpersonal Skills: Strong communication abilities and relationship-building skills with customers.
  • Driving Competence: Possession of a full, clean driving license, with the ability to drive for extended periods.
  • Safety Awareness: Previous experience with safety procedures and training is advantageous.
  • Professional Conduct: A history of reliability, independence, and pride in work.
  • Relevant Qualifications: Certifications in electrical, electronic, or mechanical engineering are preferred.
  • Language Proficiency: Fluency in English is required.
  • Work Eligibility: Must have the right to work in the region.

Additional Information:

  • Compensation: Competitive salary based on experience.
  • Employment Type: Permanent position.
  • Leave Benefits: Starting with 21 days of annual leave, increasing with tenure, plus public holidays.
  • Employee Support Program: Access to an employee assistance program.

This role presents an exciting opportunity to lead a dedicated team and offers potential for professional growth within a dynamic environment.