E-Store Manager

6 days ago

Dartmouth, Canada Mastermind Toys Full time
Job Description

**Job Summary**

We are seeking a highly skilled and experienced Store Operations Manager to lead our Dartmouth and Halifax stores. As a key member of our team, you will be responsible for overseeing all aspects of store operations, including managing staff, inventory, and customer experience.

Key Responsibilities

  • Store Operations
    • Plan, manage, and lead the communication of expectations to the team related to the provision of best practice for store operations activities, ensuring that decisions result in shopping experiences that are better than expected.
    • Oversee and is responsible for the recording, accuracy, and timeliness of inventory movement in and out of the store. Oversee bi-annual and ad hoc inventory counts.
    • Manage completion of administrative processes, including store opening/closing, and ensure that all practices and processes in store are consistent with HR policies meeting legislative requirements.
  • Staff Management
    • Plan and lead the orientation, training, and ongoing instruction of staff, ensuring that all staff are confident, competent, satisfied, and able to deliver the Mastermind customer experience.
    • Evaluate, coach, and counsel staff performance through daily observation and redirection, identification and communication to actively resolve skill gaps, and complete formal performance reviews.
  • Customer Experience
    • Oversee and lead all efforts that support consumers to make a purchase decision best for them and to develop an ongoing positive relationship such that the Mastermind store is their top-of-mind preferred destination for toys and books.
    • Manage the community outreach program, proactively identifying and working with community partners to establish Mastermind store as a responsible community partner while delivering contribution to the business.
  • Business Operations
    • Manage the execution of merchandising standards, campaign set-ups, signage, pricing in keeping with requirements.
    • Manage the regular maintenance of the physical building to meet store standards, including lighting, cleaning, shelving, business, and security systems in full operation.
  • Leadership
    • Lead and support Coaching Circles as the foundation of the continuous learning culture and sharing of knowledge, train coaches, set goals, and ensure all training activities/projects flow through the Coaching Circle system.
    • Plan and lead the recruitment and selection of qualified people using established processes to adequately staff the store in a manner that enhances the store reputation and maintains a positive, honest, and respectful workplace culture.

Requirements

  • Post-secondary education in Business or Retail preferred.
  • Three to five years of retail management-level experience required.
  • Demonstrated ability to lead a team of retail professionals to meet or exceed financial and customer expectations.
  • Demonstrated ability to provide exceptional quality customer-focused sales assistance.
  • Proficiency using business, POS, and inventory software.
  • Able to travel between both store locations.

What We Offer

  • Casual dress
  • Dental care
  • Disability insurance
  • Store discount
  • 8-hour shift
  • Day shift
  • Holidays
  • Monday to Friday

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