Service Delivery Manager
6 days ago
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at 12363721 Canada Inc. as a key member of our operations team.
Key Responsibilities- Leadership and Team Management
- Coordinate activities with other work units or departments to ensure seamless service delivery.
- Establish and maintain work schedules and procedures to optimize productivity and efficiency.
- Reporting and Analysis
- Prepare and submit regular reports to management on key performance indicators and areas for improvement.
- Training and Development
- Train staff and workers in job duties, safety procedures, and company policies to ensure a high level of service quality.
- Technical Support
- Perform same duties as workers supervised to ensure a deep understanding of the role and its requirements.
- Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
- Work Environment
- Work Term: Permanent
- Work Language: English
- Hours: 36 hours per week
To be successful in this role, you will require:
- Education: College/CEGEP
- Experience: 7 months to less than 1 year
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