Service Delivery Manager

6 days ago


Oakville, Ontario, Canada 12363721 Canada Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at 12363721 Canada Inc. as a key member of our operations team.

Key Responsibilities
  • Leadership and Team Management
    • Coordinate activities with other work units or departments to ensure seamless service delivery.
    • Establish and maintain work schedules and procedures to optimize productivity and efficiency.
  • Reporting and Analysis
    • Prepare and submit regular reports to management on key performance indicators and areas for improvement.
  • Training and Development
    • Train staff and workers in job duties, safety procedures, and company policies to ensure a high level of service quality.
  • Technical Support
    • Perform same duties as workers supervised to ensure a deep understanding of the role and its requirements.
    • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Work Environment
    • Work Term: Permanent
    • Work Language: English
    • Hours: 36 hours per week
Requirements

To be successful in this role, you will require:

  • Education: College/CEGEP
  • Experience: 7 months to less than 1 year


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