Field Education Specialist

1 week ago

Vancouver, British Columbia, Canada ESTÉE LAUDER Companies Full time
Job Summary

We are seeking a highly skilled Field Education Specialist to join our team at The Estée Lauder Companies. As a key member of our retail training team, you will be responsible for educating retail partner teams on product knowledge, service, and selling skills to meet sell-through goals, service standards, and turnover targets.

Key Responsibilities
  • Top Mall Strategy
    • Review and confirm in-store time with Commercial Field Education Training Manager and Field Sales Director to achieve sell-through plans and increase rank and market share in Top Malls.
    • Provide coaching and development at Point of Sale through in-store workshops, brand programs, and marketing calendar focuses, focusing on basic business.
    • Execute Product Education Sessions and POS Education Programs in store.
    • Execute brand and multi-branded eventing in selected top doors.
    • Establish regular communication with Field Executives to support regional priorities in Top Malls to assess progress and address coaching and development needs to guarantee sustained results in productivity, performance, and service standards.
    • Develop strategic relationships with retail partners to fuel growth in focus channels and to earn market share.
    • Work with FE's in each region to ensure timely execution of key priorities and adhere to corporate vision, guidelines, and expectations.
    • Spend 70% of time in store.
  • Lead Orientation, Development, and Education for Freelancers in Top Doors
    • Participate in the selection of Freelance/On Call team members in markets they support, in partnership with FE & CFETM.
    • Assist with Orientation, On-boarding, and ongoing in-store education with internal teams in partnership with FE & CFETM.
    • Ensure Freelance Beauty Advisors understand their goals, job expectations, and priorities and meet and exceed SPH & hero goals.
    • Ensure the delivery of regular, effective, and professional feedback to Freelance team members in partnership with FE.
    • Manage seminar attendance, planning, and no-shows through partnership with FETM and FEs.
  • Seminar Facilitation & In-Store Follow-Up
    • Teach Retail Partners innovation, heroes, and brand priorities as cascaded from Brand and Commercial Education Manager. This includes product knowledge, selling skills, and service standards for them to consistently exhibit behaviors resulting in meeting or exceeding target goals.
    • Assist in the facilitation of seasonal seminars in partnership with Brand and Commercial Training Management.
    • Follow up on seminar objectives to ensure they are coached at Point of Sale.
    • Work on special projects (i.e., task forces, etc.) requested by the FSD, Commercial FETM & Brand FETM's as needed to meet and exceed corporate goals.
    • Oversee development and retention in top doors through monthly communication and seasonal coaching.
  • Additional Responsibilities
    • Model image and hygiene standards for all brands when in store and lead by example to meet and exceed Commercial/Brand image guidelines.
    • Key Shopping Moments: It is an expectation that we are all in stores focusing on sales support during key shopping moments like Sephora Promo and retail priority days.
    • Develop Business Manager's ability to achieve their core job competencies and develop positive, productive working relationships that lead to retention.
    • Create and maintain a strong partnership with Field Executives to streamline efficiencies and keep messages to Business Managers and Counter Managers clear and consistent.
    • Manage allocated T&E and Air Travel budget within agreed-upon guidelines.
    • Flexibility in scheduling required based on needs of the business.

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