Workplace Experience Coordinator

4 weeks ago

London, Ontario, Canada paretofm Full time
Job Title: Workplace Experience Coordinator

Location: London

Contract Type: Full-time

Salary: Competitive

Overview:

This is a full-time role based in London for a high-profile client. We are looking for a vibrant, enthusiastic, and customer-focused individual to join our team. As a Workplace Experience Coordinator, you will be responsible for providing exceptional customer service to all employees, contractors, and vendors. You will work closely with our team to develop a workplace experience that meets and exceeds customer expectations.

Key Responsibilities:

  • Provide workplace experience services to all employees, contractors, and vendors to increase wellbeing, productivity, and satisfaction.
  • Lead Meeting Room Management, AV triage, and meetings support, supply, and equipment management.
  • Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Workplace team.
  • Act as Front of House lead for EMEA HQ office in London to be the first point of engagement for colleagues, new hires, and visitors alike, creating a warm welcome and a supportive environment that enhances the overall experience.
  • Work cross-functionally alongside our other support functions, such as People Operations, Biztech, and Communications, to support all teams located in the office and remotely to provide a first-class experience to all and support the need of creating a great place to work.
  • Own and conduct onboarding to all new hires across EMEA region and align onboarding across APAC region to ensure consistency and a continuous improvement process is in place.
  • Maintain all location SOPs, databases, and communication details.
  • Follow security and emergency procedures as defined from the Global team. Respond to emergency situations in a calm and efficient manner. Summon appropriate assistance and make appropriate notifications in accordance with operating procedures.
  • Support the Regional Workplace Manager perform their role effectively and act as deputy in their absence.
  • Flexibility to cover OOH events, TOIL.
  • First Aider/Fire Warden.
  • Logging any accidents, incidents, near-misses on site via Pareto portal.
  • Must be prepared to fill the gaps and step into any of the facilities roles in times of constrained resource.
  • Action ad-hoc guest and employee requests.
  • Any other duties required by the client.

Experience and Knowledge:

  • Excellent communication, coaching, and feedback skills.
  • Experience in a fast-paced environment.
  • IWFM (or similar) Level 3 Certificate.

Key Skills:

  • Good Communicator.
  • Client-focused.
  • Able to work on own initiative or as a team player.
  • Confident and courteous manner both in person and on the phone.
  • Commitment to customer care.
  • Cultural sensitivity and awareness.

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