Food Service Supervisor

1 week ago

Vaughan, Ontario, Canada 1143956 Ontario Ltd.Terra Restaurant & Catering Inc. Full time
About the Role

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Terra Restaurant & Catering Inc. as a Restaurant Team Lead. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of a team of food service staff, including servers, hosts/hostesses, and kitchen staff.
    • Train staff in job duties, sanitation and safety procedures, and ensure that they are equipped to provide excellent customer service.
  • Operations Management
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
    • Maintain records of stock, repairs, sales, and wastage, and prepare and submit reports as required.
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner.
    • Ensure that all customers receive excellent service and that their needs are met.
  • Work Environment
    • Work in a fast-paced environment with a high level of pressure and attention to detail.
    • Stand for extended periods and work in a standing position.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a food service supervisory role.
  • Skills and Abilities
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and make decisions quickly.
    • Attention to detail and ability to maintain accurate records.
    • Ability to work well under pressure and meet deadlines.
Working Conditions
  • Work in a restaurant environment with a high level of noise and activity.
  • Work in a standing position for extended periods.
Security and Safety
  • Criminal record check required.
Transportation/Travel Information
  • Public transportation is available.
Work Conditions and Physical Capabilities
  • Fast-paced environment.
  • Work under pressure.
  • Standing for extended periods.
  • Attention to detail.
Personal Suitability
  • Client focus.
  • Efficient interpersonal skills.
  • Excellent oral communication.
  • Flexibility.
  • Team player.
  • Initiative.
  • Dependability.

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