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Customer Care Specialist
3 months ago
Position Overview
Job Title: Customer Service Associate
About Us:
As a leading for-profit thrift retailer across the United States, Canada, and Australia, we are dedicated to promoting sustainability and encouraging a culture of reuse. Our mission is to inspire a future where secondhand shopping is a common practice. We source our inventory from community donations to local nonprofit organizations, effectively diverting millions of pounds of goods from landfills while providing essential funding to our partners' community initiatives.
Role Summary:
At Savers / Value Village, our Customer Service Associates play a vital role in delivering exceptional experiences for our customers, donors, and fellow team members. We are currently seeking both Full-Time and Part-Time Customer Service Associates.
What You Can Anticipate:
- A chance to embrace diversity, as our team comprises individuals from various backgrounds and experiences, each contributing uniquely.
- Engagement in a mission-driven organization, recognized for its positive impact on the environment and local communities.
- Opportunities for career advancement, as we are committed to the growth and development of our team members in light of our ambitious expansion plans.
What We Offer:
Comprehensive onboarding and training from the outset.
Our dedicated training department, Savers University, provides extensive training to all team members, from newcomers to seasoned executives. Approximately 90% of our training is developed internally, supplemented by collaborations with esteemed providers.
- Comprehensive health care benefits for full-time team members.
- Company-sponsored Life and AD&D Insurance.
- A Group Registered Retirement Savings Plan (RRSP) with generous company matching to support your financial future.
- Paid time off for personal pursuits.
- A variety of mental health resources to help manage daily challenges.
Commitment to Accessibility:
We are dedicated to fair and inclusive employment practices. We will provide reasonable accommodations for individuals with disabilities throughout the recruitment and hiring process, ensuring accessibility standards are met.
