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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Richie It Solutions Inc Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Richie It Solutions Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and employees.

Key Responsibilities
  • Technical Support: Provide technical support and assistance to clients and employees, including troubleshooting and resolving technical issues with computer systems and networks.
  • Problem-Solving: Research and implement solutions to technical problems, using technical manuals and other documents as needed.
  • Training and Advice: Provide training and advice to users on how to use computer systems and networks, and assist with the setup of equipment for employee use.
  • Log Maintenance: Maintain a problems and solutions log for use by other technical support analysts.
  • Security and Safety: Ensure that all technical support activities are conducted in a secure and safe manner, and that all necessary security protocols are followed.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 30 hours per week.