Senior Wealth Management Operations Analyst

Job Title: Senior Wealth Management Operations Analyst

Company: Wellington-Altus Private Wealth Inc.

Job Summary:

We are seeking a highly skilled and experienced Senior Wealth Management Operations Analyst to join our team at Wellington-Altus Private Wealth Inc. As a key member of our Wealth Products team, you will be responsible for overseeing and enhancing the performance of our wealth management platforms.

Key Responsibilities:

• Platform Management: Manage comprehensive operational processes for platforms such as Advice Based, Advice+ Managed, Platinum Private Portfolios (Internal and External), and Crescent Separately Managed Accounts (SMA).
• Account Transitions and Trades: Ensure accurate and efficient execution of account transitions and trades, resolving any issues promptly to maintain seamless operations.
• Operational Guides: Update and refine operational guides to reflect changes in procedures and best practices, ensuring current and accurate documentation and effective communication with stakeholders.
• Client Service: Provide exceptional service to investment advisors, addressing their needs with attention to detail and handling inquiries and requests efficiently and effectively.
• System Knowledge: Demonstrate robust operational acumen and system knowledge, including expertise in systems such as Croesus, Thomson ONE, and Excel.
• Execution and Auditing: Oversee execution and auditing processes to ensure accuracy and compliance with operational standards.
• Trade Support: Deliver comprehensive trade support for the CTG platform.
• Collaboration: Collaborate with internal teams and external stakeholders to provide timely solutions and maintain high standards of trading operations.
• Reporting and Data Integrity: Generate comprehensive reports and ensure data integrity across platforms, utilizing insights to enhance operational efficiency.
• Performance Metrics: Monitor and assess performance metrics to identify areas for process improvement, ensuring operations align with organizational objectives and standards.
• Platform Functionality: Oversee and enhance platform functionality by monitoring account setups, configurations, and quality controls to ensure accurate and efficient processing.
• Operational Guides and Training: Develop and maintain detailed operational guides and training materials tailored to discretionary trading and platform support, ensuring stakeholders are well-informed.
• Analytical Support: Provide high-level analytical support by generating comprehensive data reports, performing extracts, and delivering auditing services to internal and external stakeholders.
• Regulatory Compliance: Maintain strict adherence to regulatory requirements and internal policies to ensure the highest standards of data accuracy and confidentiality.
• Quality Assurance: Manage quality assurance processes by conducting regular audits and implementing necessary corrective actions to address any discrepancies.
• Financial Transactions: Manage closing fees, billing, and fee setups in close collaboration with the Fees department, ensuring all financial transactions and processes comply with established standards.
• Relationship Building: Cultivate and sustain relationships with internal teams, external stakeholders, custodians, and vendors to ensure seamless platform operations and promote a collaborative work environment.
• Communication: Adapt communication styles to effectively engage with various stakeholders, ensuring clarity and precision in interactions.
• Project Management: Manage and coordinate platform-related projects, including system updates, account transitions, and RR/ASC code management.
• Troubleshooting and Process Enhancement: Ensure thorough troubleshooting and process enhancements with comprehensive documentation and detailed progress tracking.
• Operational Efficiency: Take initiatives to boost operational efficiency and drive digitalization by evaluating and implementing in-house technology solutions.
• Platform Performance: Focus on enhancing platform performance through strategic improvements and technology integration.
• PPP Repatriation: Take charge of PPP repatriation projects, ensuring seamless asset transitions and adherence to compliance standards.
• Collaboration and Communication: Collaborate closely with vendors, the Transformation Office, NBF, the Documentation Team, Advent Support, and Envestnet teams to streamline and optimize the repatriation process.
• Performance Reporting: Develop and deliver performance reports by preparing and presenting detailed performance reports to senior management, emphasizing key achievements, challenges encountered, and areas requiring improvement.
• Actionable Insights: Provide actionable insights to support strategic decision-making.
• Process Automation: Identify and implement opportunities to automate manual processes, focusing on solutions that meet evolving business needs.
• Scalability and Efficiency: Ensure that automation strategies improve scalability, operational efficiency, and align with overall business objectives.

Requirements:

• Education: Bachelor's degree or diploma in business administration, accounting, finance, economics, or a related field of study.
• Experience: 2+ years of experience in a wealth management firm, with exposure to working with custodians such as National Bank, Fidelity or Aviso.
• Customer Service: 2+ years of experience in a customer/client-service facing role or similar back-office experience working with internal teams, vendors and custodians.
• Certification: Successful completion of CSI or IFIC Certification is an asset.
• Technical Skills: Proficiency with the MSOffice suite, including Word, PowerPoint, Teams, and Outlook. High-level Excel acumen is required.
• System Knowledge: Hands-on experience with panels within Thompson One/OSS, and exposure to wealth management systems such as Croesus, Netrep, Advent, Envestnet and Purefees.
• Platform Functionality: Proficient in overseeing platform functionalities, managing system updates, account transitions, and troubleshooting issues.
• Operational Efficiency: Ability to enhance platform performance through strategic improvements and efficient process management.
• Project Management: Expert in coordinating and managing projects related to platform operations, including detailed documentation, progress tracking, and collaboration with cross-functional teams to ensure successful project outcomes.
• Technology Evaluation: Strong understanding of evaluating and implementing technology solutions to drive operational efficiency and digitalization.
• Process Automation: Capable of identifying and automating manual processes to improve scalability and overall performance.
• Regulatory Compliance: Strong understanding of regulatory requirements and internal policies to ensure compliance and maintain data accuracy.
• Relationship Building: Ability to build and maintain relationships with internal teams, external stakeholders, custodians, and vendors.
• Trade Support: Ability to provide trade support for CTG platforms, handling trade escalations, and resolving discrepancies.
• Collaboration: Ability to collaborate with internal and external parties to ensure smooth trading operations.
• Accountability: Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day-to-day work and long-term goals.
• Ambiguity Tolerance: A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
• Teamwork: Ability to work independently as well as collaborating effectively as part of a team.
• Interpersonal Skills: Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
• Problem-Solving: Excellent problem-solving skills with an ability to maintain the highest levels of confidentiality.

Conditions of Employment:

• Eligibility: Must be legally eligible to work in Canada.
• Background Check: A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Wellington-Altus Private Wealth is committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

If you require accommodation for the recruitment process, please let us know at the point of application.