Reliability Engineer

7 days ago

Montreal, Quebec, Canada Axelon Services Corporation Full time

Job Title: Site Reliability Engineer (SRE), ServiceNow, Application Infrastructure


The ideal candidate would have at least one of:

  • ServiceNow administration or development experience, or
  • Software development skills in one or more programming language, e.g. Python


About the Role:

Axelon Services Corporation is seeking a Site Reliability Engineer (SRE) to help drive the reliability engineering, operations, and customer support services for our ServiceNow SaaS implementation. Reporting to a Site Reliability Engineering & Operations Lead, this role requires delivering a range of SRE practices within a global community of other SREs.


Key Responsibilities:

  • Delivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks, collaborating on the development of operational tools, ongoing problem management, and architecture reviews with colleagues.
  • Troubleshooting ServiceNow issues, and also some on-premise capabilities in a Linux environment from time to time, collaborating with others to get to the bottom of issues, and agreeing on lasting improvements that can be made.
  • Exploring and delivering observability including metrics, logging, tracing, and alerting that can define and measure the target reliability of a product.
  • Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of the global team (with a time-off in lieu system).
  • A commitment to understanding the Firm's ServiceNow instances and related dependencies, contributing to their documentation.
  • Identification and prioritization of technical debt that can impact client satisfaction or operational efficiency.
  • Giving feedback on policy and procedures related to the delivery of SRE and operational practices with a view to continually making the Firm safer and more efficient.


Requirements:

  • The ideal candidate would have at least one of:
  • ServiceNow administration or development experience, or
  • Software development skills in one or more programming language, e.g. Python


Desired Skills:

  • ServiceNow administration or development experience, although this can be acquired by the successful candidate via on-the-job training and training programs.

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