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Chief Reliability Engineer

3 months ago

Montreal, Quebec, Canada Lightspeed Full time

Welcome to Lightspeed

Are you exploring new career paths or simply assessing the job market? You may have found the perfect opportunity.

We are seeking a Lead Site Reliability Engineer to become a vital part of our NuOrder by Lightspeed team in North America. Our platform provides innovative software solutions designed to enhance merchants' growth and profitability. In this role, you will collaborate with a team focused on essential areas such as cloud infrastructure, reliability, incident management, data analytics, cost transparency, and operational efficiency. Additionally, you will support our expanding development teams by providing the infrastructure and tools necessary for continued growth. Your responsibilities will include building and maintaining multi-region infrastructures and networks, ensuring our products operate reliably, efficiently, and securely by applying established DevOps principles.

Key Responsibilities:

  • Collaborate closely with development teams to equip them with the tools and methodologies required for monitoring software performance in production, establishing and tracking reliability metrics (SLI, SLO), and managing error budgets.
  • Design, construct, and sustain resilient infrastructure utilizing GCP and cloud-native technologies such as GKE, Cloud SQL, and BigQuery.
  • Develop and oversee CI/CD pipelines to facilitate efficient deployment and release processes using various technologies (GitLab, GitHub, Helm, Terraform, etc.).
  • Lead the incident management process and perform post-incident reviews to mitigate future disruptions.
  • Guide junior SREs and developers, sharing best practices in cloud architecture, data management, and software development.
  • Conduct performance benchmarks and implement improvements to enhance system reliability and throughput.
  • Work with cross-functional teams to identify, design, and execute internal process enhancements in a cost-effective manner.
  • Architect and develop robust, scalable, and highly available systems.
  • Create platform solutions and apply software engineering principles to boost software reliability and expedite delivery.
  • Manage infrastructure changes through Infrastructure as Code (IaC) practices.
  • Participate in our on-call rotation.
  • Stay updated with industry trends and emerging technologies, advocating for the adoption of innovations that enhance product quality and team efficiency.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
  • 9-10+ years of experience in site reliability engineering, systems administration, or software engineering.
  • Extensive knowledge of container orchestration platforms, particularly Kubernetes.
  • Strong grasp of relational (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Cassandra, Redis).
  • In-depth understanding of network protocols and IP networking, along with experience in network troubleshooting.
  • Proficiency in programming languages such as Java, Python, or Go.
  • Demonstrated experience managing large-scale infrastructure in cloud environments like Google Cloud, AWS, or Azure.
  • Familiarity with monitoring tools (e.g., Prometheus, Grafana, Datadog) and logging solutions (e.g., ELK stack).
  • Strong understanding of security best practices.
  • Exceptional problem-solving abilities and capacity to work under pressure to resolve complex issues.
  • Excellent communication skills for effective collaboration with cross-functional teams.
  • Strong leadership capabilities, able to guide projects and influence engineering decisions across the organization.

What We Offer:

  • A flexible work environment that empowers you to perform your best;
  • Genuine career advancement opportunities within a company that is continuously growing;
  • A collaborative team environment that fosters growth while allowing you to make a significant impact.