Branch Manager
3 days ago
Work Location: Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Job Summary:
We are seeking an experienced Branch Manager to lead our team in Moncton Area, NB. As a key member of our organization, you will be responsible for managing the service and advice team, promoting a positive customer and colleague experience, and driving business growth.
Key Responsibilities:
Customer:
- Lead and develop a team of service and advice colleagues to provide exceptional customer service and advice.
- Coach and mentor colleagues to improve their skills and knowledge in services, products, and sales.
- Ensure customer issues are handled promptly and effectively through customer problem resolution guidelines.
- Actively promote the Bank's image within the community through community involvement and leadership.
- Contribute to the execution and achievement of team and branch service customer experience targets.
Shareholder:
- Communicate national, regional, and district strategies to the team and ensure alignment with Bank objectives.
- Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals.
- Plan and execute business development activities, review results, and adjust tactics accordingly.
- Manage overall budget, revenue, and expenditures.
- Coach and develop colleagues to identify customer product and services needs.
Employee/Team:
- Responsible for managing the overall team, providing leadership and guidance.
- Set targets and objectives for the team and hold them accountable.
- Grow team expertise to align with business and enterprise demand and direction.
- Lead a high-performing team, provide ongoing feedback and performance reviews.
Breadth & Depth:
- Manage a medium to large-sized branch/team.
- Oversee and lead a complex and diverse branch.
- Requires deep expert process management knowledge.
Experience & Education:
- Undergraduate degree and/or 5+ years of relevant experience.
- Branch Compliance Officer (BCO) course.
- IFIC or CSC.
About Us:
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.
Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
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