Microsoft Dynamics Consultant

4 weeks ago

Ontario, Canada Zortech Solutions Full time
About the Role

Zortech Solutions is seeking a highly skilled and motivated individual to join our team as a Dynamics 365 and Power Platform Senior Administrator. This role is pivotal in driving the successful deployment, maintenance, and optimization of our Dynamics 365 and Power Platform solutions.

Key Responsibilities
  • Implementation and Deployment: Lead the implementation and deployment of Dynamics 365 and Power Platform solutions, including app development, workflows, business rules, integrations, and data migrations.
  • Platform Maintenance: Proactively monitor and maintain the health of the Dynamics 365 and Power Platform environments, including monitoring performance, resolving issues, and applying updates and patches.
  • Security and Compliance: Ensure the security and compliance of Dynamics 365 and Power Platform applications, including data protection, user access management, and adherence to industry and organizational standards.
  • Integration and Data Management: Establish and maintain integrations between Power Platform/Dynamics 365 and other systems to enable seamless data flow and process automation.
  • Training and Support: Provide training and support to end-users on the effective use of Dynamics 365 and Power Platform applications, empowering them to leverage the tools to their full potential.
  • Performance Optimization: Continuously identify opportunities for performance optimization, streamline processes, and enhance system functionality to improve overall efficiency and user experience.
  • Documentation: Create and maintain detailed documentation of the Dynamics 365 and Power Platform solutions, including architecture diagrams, configurations, and best practices.
  • Troubleshooting and Issue Resolution: Investigate and resolve complex issues related to Dynamics 365 and Power Platform applications, ensuring minimal disruption to business operations.
  • Collaboration and Teamwork: Work collaboratively with cross-functional teams, including developers, business analysts, and system administrators, to drive successful project delivery and ongoing platform management.
Requirements
  • Proven experience as a Dynamics 365 and Power Platform Administrator, with a track record of successful solution implementations and platform management.
  • Strong understanding of Power Apps, Power Automate, Power BI, and Dynamics 365 applications.
  • In-depth knowledge of Microsoft Power Platform administration, including environment management, data connectors, and customization options.
  • Familiarity with the following Dynamics 365 modules: Customer Service, Field Service, Omnichannel, Marketing.
  • Solid understanding of data management, data integrations, and common integration patterns.
  • Experience with security and compliance considerations in Dynamics 365 and Power Platform deployments.
  • Ability to lead and mentor junior administrators and developers.
  • Excellent problem-solving skills and a proactive approach to identifying and addressing system issues.
  • Effective communication skills with the ability to translate technical concepts to non-technical stakeholders.
  • Relevant Microsoft certifications (e.g., Power Platform App Maker, Power Platform Functional Consultant, Dynamics 365 Administrator) are a plus.
Great-to-Haves
  • Previous experience with Dynamics 365 and Power Platform in a call centre and/or healthcare environment.
  • Experience with multi-cloud integrated environments (Azure & Amazon). While you won't directly use our Amazon environments, you should know how to assist with diagnosing faults and performance issues across in a multi-cloud environment. Previous integration experience with Workday, Salesforce, SAP, ServiceNow etc. would also be highly regarded.

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