Microsoft Licensing Specialist

2 months ago

Richmond Hill Ontario LC, York region, Canada Compugen Inc. Full time
About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: As a Microsoft Licensing Specialist (LS), you will play a crucial role in supporting our Sales team and customers with their Microsoft software licensing needs. You will serve as a subject matter expert, consultant, and negotiator, ensuring that our customers receive the best possible service and solutions for their licensing requirements. Your expertise will help guide customers through their Microsoft licensing journey, from initial inquiries to complex sales opportunities.

Key Responsibilities:
  • Microsoft Volume Licensing Management: Focus on managing Microsoft Volume Licensing opportunities, including Net New, Upgrade, and Renewal opportunities.
  • Customer Relationship Management: Oversee day-to-day interactions with both existing customers and new business prospects, providing exceptional service and support.
  • Complex Licensing Support: Assist and support team members and customers on complex licensing sales opportunities, addressing inquiries, and resolving issues related to license provisioning and activation.
  • Quote and Proposal Management: Analyze, create, and deliver licensing quotes and proposals to customers in a timely and effective manner.
  • Reporting and Deliverables: Manage and prepare reports for upcoming customer quarterly meetings, license reservations, renewals, and true-ups.
  • Profitability Analysis: Determine and evaluate the profitability of licensing opportunities.
  • Industry Knowledge: Stay up-to-date with current Microsoft publisher programs, offerings, and certifications to ensure accurate and relevant support.
  • Business Growth: Engage in activities that contribute to the continual growth of Compugen’s software business practice.
Skills & Qualifications:
  • 3-5 years of experience with Microsoft Licensing programs.
  • Deep understanding of Microsoft products, programs & services.
  • Microsoft MCP licensing certifications required.
  • Strong analytical abilities to troubleshoot and resolve complex licensing issues.
  • Excellent time management and organizational skills to handle multiple tasks efficiently.
  • Ability to service customer accounts with high quality, timeliness, and professionalism.
  • Proven experience solving complex customer problems and recommending effective solutions.
  • Strong verbal and written communication skills for clear and effective interaction with customers and team members.
  • Ability to work well in a team environment, facilitating collaboration and knowledge sharing.
  • Capacity to conduct thorough research and exercise good business judgment.

What Compugen Offers You:
  • Exciting, fast-paced challenging work environment
  • A culture where authenticity and diversity are valued
  • Professional development
  • Participation in Women in Technology Network
  • Opportunities to give back to our local communities
  • Collaborative supportive team members
  • Remote work/hybrid work options
  • Work/life flexibility
Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

Découvrez Compugen Compugen est le plus grand allié technologique privé au Canada. Nous croyons que pour innover nos industries, transformer nos entreprises, connecter nos communautés et provoquer de réels changements, nous devons voir plus grand, élargir notre portée et agir avec plus d'audace. Grâce à notre expertise, notre curiosité et notre approche collaborative, nous aidons les organisations à créer et offrir des expériences numériques réfléchies et mémorables. Pour nous, c’est ce que ça veut dire de s'appuyer sur la technologie tout en restant centré sur l'humain.
Aider les organisations à imaginer et réaliser de nouvelles possibilités, ce n’est pas juste un slogan pour nous - c’est ce qui guide notre quotidien. Nous croyons foncièrement que la technologie est le conduit, mais les gens sont les points de connexion qui rendent la magie possible
Notre culture Notre culture priorise le bien-être humain et s’investit dans votre potentiel. Nous sommes non seulement dédiés à nos objectifs d’entreprise, mais aussi à vos objectifs professionnels.
Si vous avez une curiosité inlassable, un désir de faire une différence et un esprit fondamentalement collaboratif, vous êtes au bon endroit.
Survol du rôle: En tant que spécialiste des licences Microsoft (LS), vous jouerez un rôle crucial en soutenant notre équipe de vente et nos clients dans leurs besoins en matière de licences logicielles Microsoft. Vous agirez en tant qu'expert en la matière, consultant et négociateur, en veillant à ce que nos clients reçoivent le meilleur service et les solutions les plus adaptées à leurs exigences en matière de licences. Votre expertise aidera à guider les clients tout au long de leur parcours de licences Microsoft, des premières demandes jusqu'aux opportunités de vente complexes.
Responsabilités clés:
  • Gestion des licences en volume Microsoft: Se concentrer sur la gestion des opportunités de licences en volume Microsoft, y compris les nouvelles acquisitions, les mises à niveau et les renouvellements.
  • Gestion des relations clients: Superviser les interactions quotidiennes avec les clients existants et les nouveaux prospects commerciaux, en fournissant un service et un support exceptionnels.
  • Support pour les licences complexes: Assister et soutenir les membres de l'équipe ainsi que les clients dans les opportunités de vente de licences complexes, en répondant aux questions et en résolvant les problèmes liés à la fourniture et à l'activation des licences.
  • Gestion des devis et propositions : Analyser, créer et livrer des devis et des propositions de licences aux clients de manière rapide et efficace.
  • Rapports et livrables : Gérer et préparer des rapports pour les réunions trimestrielles à venir avec les clients, les réservations de licences, les renouvellements et les régularisations.
  • Analyse de rentabilité : Déterminer et évaluer la rentabilité des opportunités de licences.
  • Connaissance du secteur : Se tenir à jour des programmes, offres et certifications actuels de l'éditeur Microsoft afin de garantir un support précis et pertinent.
  • Croissance de l'entreprise : Participer à des activités qui contribuent à la croissance continue de la pratique logicielle de Compugen.
Compétences et qualifications:
  • 3 à 5 ans d'expérience avec les programmes de licences Microsoft.
  • Compréhension approfondie des produits, programmes et services Microsoft.
  • Certifications en licences Microsoft MCP requises.
  • Solides capacités d'analyse pour résoudre des problèmes complexes liés aux licences.
  • Excellentes compétences en gestion du temps et en organisation pour gérer plusieurs tâches de manière efficace.
  • Capacité à fournir un service de haute qualité aux clients, avec rapidité et professionnalisme.
  • Expérience avérée dans la résolution de problèmes complexes des clients et la recommandation de solutions efficaces.
  • Excellentes compétences en communication orale et écrite pour interagir clairement et efficacement avec les clients et les membres de l'équipe.
  • Capacité à bien travailler en équipe, facilitant la collaboration et le partage de connaissances.
  • Aptitude à mener des recherches approfondies et à faire preuve de bon sens des affaires.
Ce qu’offre Compugen:
  • Un environnement de travail excitant et rapide qui vous met au défi
  • Une culture où l’authenticité et la diversité sont célébrées
  • Des opportunités de développement professionnel
  • L’opportunité de vous joindre au réseau Women in Technology
  • Des opportunités de vous impliquer dans vos communautés
  • Des collègues à l’esprit collaboratif qui sont prêts à vous soutenir
  • Des options de travail hybrides ou à distance, selon votre rôle
  • Une belle flexibilité dans votre équilibre vie/travail
Déclaration d’équité Chez Compugen, nous sommes dévoués à la diversité, l’équité et l’inclusion, et recrutons activement des gens de tous les groupes. Nous offrons des accommodements sur demande durant le processus de recrutement. Nous croyons que chaque personne mérite sa place à la table. Si vous nécessitez un accommodement, un représentant de l’équipe des ressources humaines travaillera avec vous pour répondre à vos besoins.

#LI-SB1

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