IT Consultant

Vision33 is a global IT professional services consultancy that solves customer business challenges through the promise of technology.

We are seeking an IT Support Consultant to join our team in Dartmouth, NS. In this hands-on role, you will be responsible for:

• Providing remote day-to-day IT support for a large and diverse client base, with the potential for client site visits.
• Working directly with clients to gather and document requirements relating to their internal systems, networks, and applications to troubleshoot and resolve their issues.
• Responding to service requests in the designated response time and maintaining records in our ticketing system regarding the request.
• Working closely with team members to resolve client issues and requests.
• Supporting internal and external sales efforts as required.

We are seeking candidates that will bring the following skills and experience:

• Relevant post-secondary education coupled with 3-4 years of related experience.
• Experience diagnosing and resolving basic technical issues.
• Experience using and managing remote monitoring and alerting systems.
• Ability to demonstrate excellent problem-solving skills with the ability to take action and execute.
• Knowledge of SMB IT Network Infrastructure, including domain admin, security requirements, and end-user equipment.
• Knowledge of Microsoft 365 products and services.
• Knowledge of MS Server and Desktop OS, and VMWare environments.
• Excellent communication skills (written and verbal) and listening skills in order to correspond with clients, diagnose issues, resolve problems, and correspond with team players.

We offer a competitive total rewards program, including paid vacation and leaves, retirement plan, health and wellness programs, training and development, and various other employee benefits and perks.

We offer exciting opportunities for diverse project work, internal mobility, global travel, and so much more. If you want to be part of a global, diverse, passionate, and fun environment where you can really make a difference, please submit an online application today.