Specialist, E-commerce Operations

1 day ago

Boucherville, Quebec, Canada Rona Inc. Full time
About the Role

We are seeking a highly skilled Specialist, E-commerce Operations to join our team at Rona Inc. This role will be responsible for supporting the store fulfillment and digital operations, ensuring on-time fulfillment, reducing cancellations, and resolving fulfillment-related issues to provide a delightful customer experience.

Key Responsibilities
  • Support digital operational enhancements and projects to provide a positive impact to our online business and support to our employees and customers.
  • Work cross-functionally with stores associates, store operations, product development teams, digital marketing, merchandising, contact centre, and other business partners to facilitate the effective fulfillment of eCommerce orders received via rona.ca, and renodepot.com.
  • Identify process gaps and inefficiencies on our website, fulfillment systems, processes, and tools, and work to bring about positive change.
  • Provide guidance and troubleshooting to store fulfillment teams that are having difficulties fulfilling or returning orders.
  • Manage the internal system's store details to correctly display online all required store info working with store operations, SEO, and marketing teams.
  • Oversee changes to the stores' online order fulfillment methods, operating hours, and curbside pickup scheduler hours and action as required.
  • Manage and triage all questions and issues via a shared mailbox from cross-functional partners.
  • Monitor and report on key performance indicators (KPIs) including on-time SLAs and cancellation rates.
Requirements
  • Previous experience with e-commerce, finance, and/or fulfillment.
  • Excellent communication and interpersonal skills with the ability to work independently in a virtual environment.
  • Ability to manage multiple tasks at the same time and meet tight deadlines.
  • Strong computer savvy with extensive knowledge of Microsoft Office products.
  • Good knowledge of retail store environments.
  • Functional/work experience with Order Management Systems.
About Rona Inc.

Rona Inc. is a leading Canadian retailer of hardware, home renovation, and gardening products. We are committed to providing our customers with a wide range of products and services to help them complete their projects and improve their homes.

We offer a dynamic and inclusive work environment, with opportunities for career growth and development. Our benefits package includes a fitness centre, sports activities, and showers, as well as a cafeteria with a delicious menu prepared by a dedicated chef.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and detail-oriented individual who is passionate about e-commerce and operations, we encourage you to apply for this exciting opportunity.

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