Warranty Claims Specialist

1 month ago


Sudbury, Ontario, Canada Manitoulin Transport Full time
Job Title: Warranty Administrator

Join our team at Manitoulin Group of Companies as a Warranty Administrator, where you will play a crucial role in ensuring the smooth operation of our warranty claims process.

Key Responsibilities:
  • Create and manage warranty claims and work orders in our Enrich system, ensuring timely and accurate processing.
  • Prepare and coordinate warranty parts paperwork for garages and follow-ups, maintaining strong relationships with our partners.
  • Produce and analyze spreadsheets for warranty submissions, identifying trends and areas for improvement.
  • Review and verify warranty claims and work orders from various shops, ensuring compliance with manufacturer requirements.
  • Enter warranty replacement parts into shop inventory and maintain accurate records of new parts warranty inventory.
  • Ship out and dispose of old warranty parts as requested by manufacturers, ensuring efficient logistics.
  • Collect and maintain warranty information as required for warranty claims, ensuring seamless processing.
  • Communicate with claim centers to resolve warranty claims, providing exceptional customer service.
  • Register online warranties, ensuring timely and accurate processing.
  • Maintain Vehicle Engine serial numbers and VIN number spreadsheets for Manufacturers Warranty Data, providing valuable insights.
  • Pull recall data from various manufacturers' websites and create spreadsheets, staying up-to-date with industry developments.
Qualifications:
  • Ability to work in an office setting, as well as in a garage setting, with occasional exposure to dirty truck parts.
  • Strong organizational skills, with the ability to meet deadlines and prioritize tasks.
  • Proficiency in Excel and Google sheets, with the ability to analyze and interpret data.
  • Mechanical knowledge and experience with heavy-duty trucks would be an asset, as would knowledge of Enrich and AS 400 systems.
  • Forklift license would be an asset, demonstrating a commitment to safety and efficiency.
What We Offer:
  • Competitive wages and comprehensive benefits program.
  • Profit-sharing opportunities and a fast-paced work environment.
  • Rewarding careers and opportunities for growth and advancement.


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