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Payments Operations Center Specialist
3 months ago
Payments Canada is dedicated to enhancing the payment experience for all Canadians. We prioritize our employees' well-being and foster a flexible, hybrid work environment that encourages both in-person collaboration and remote work.
| About Us
As a pivotal entity in Canada's payment landscape, we manage and operate payment systems that facilitate transactions worth hundreds of billions of dollars daily. We engage with various stakeholders to address their diverse interests and tackle industry-wide challenges. Our core values include Inspiring Trust, Building Community, and Enabling Change.
| Our Work Culture
We pride ourselves on being a collaborative, diverse, and passionate team. We support each other, contribute meaningfully to our organization, and cultivate significant connections within our ecosystem.
| Role Overview:
As a Payments Operations Center Analyst, your primary responsibility will be to provide comprehensive support for payment systems. This includes monitoring payment systems, managing network devices, liaising between vendors and financial members, and offering advisory services to our financial member clients. Given the industry's demands, POC Analysts will fulfill these responsibilities on a rotational basis, adapting to various cycles. Additionally, you will contribute to documentation and projects aimed at enhancing team performance and the overall effectiveness of Payments Canada.
| Key Responsibilities:
Technical Support and Project Delivery:
● Serve as the initial point of contact for any issues or concerns related to Payment Operations Center activities for critical business systems.
● Provide specialized services to clients, including monitoring system states, controlling batch production, generating reports, and conducting system verification and fault tolerance activities. Challenges encountered are typically complex and non-routine.
● Assist in payment system support, process design and enhancement, operational readiness for new and updated services, and management of Requests, Changes, Incidents, and Problems.
Solutions Delivery Management:
● Achieve operational targets within your area, impacting the overall success of the department.
● Support the Team Lead in project management by providing effort estimates and assisting in the development of project schedules, plans, and recommendations.
Communication and Relationship Management:
● Build and maintain relationships with external clients, service providers, and vendors to identify innovative technical solutions that enhance ongoing maintenance and support of payment systems.
| Minimum Qualifications:
● A post-secondary degree or diploma in Business Administration, Finance, or a related field, combined with relevant work experience.
● Participation in an on-call support rotation and occasional overtime will be required after six months of employment.
● Willingness to work rotational shifts.
● Bilingualism in English and French is mandatory.
● Eligibility to obtain and maintain a Government of Canada Secret Clearance or equivalent checks is required, including residency in Canada for the past five years.
| Preferred Qualifications:
● One to three years of experience in an operations support or Service Desk environment is an asset.
● ITIL foundation certification in IT Service Management is considered beneficial.
● Familiarity with payment infrastructure is advantageous.
| Compensation:
Salary will be based on qualifications and experience, ranging from $65,026 to $81,283.
| What You Can Expect From Us
- Flexible, hybrid work environment;
- Competitive compensation package, including an annual variable bonus and a defined contribution pension plan with employer matching (if eligible);
- Comprehensive health and dental benefits, including mental health coverage, life insurance, and a health spending account for you and your dependents (for permanent and temporary employees with contracts of 12 months or more);
- Paid time off: a minimum of four weeks of paid vacation, sick and personal days, December Holiday Shutdown, and Cultural Holiday Observance Days;
- 26 weeks of paid maternity and parental leave top-up;
- Rewards and recognition program;
- Access to office gym facilities;
- Opportunities for internal and external professional development;
- Engaging team and organizational events;
- Monthly All Staff Forums led by our Executive Leadership Team.
| Our Commitment to Diversity, Inclusion, and Equity
At Payments Canada, we strive to create an environment where everyone can be themselves and thrive. We are committed to fostering a culture of respect and appreciation for diversity in all its forms, ensuring that our differences are valued.
We actively encourage applications from women, Indigenous peoples, persons with disabilities, and visible minorities. We appreciate all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.
