Service Center Operations Specialist

1 month ago


Ottawa, Ontario, Canada Aramark Full time
Job Description

The Service Center Operations Specialist is responsible for responding to inbound calls and requests for service needs. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Key Responsibilities
  • Receives and prioritizes service requests, coordinating with internal resources to resolve customer needs
  • Identifies and resolves customer inquiries, providing effective solutions and support
  • Maintains accurate records and documentation of service requests, utilizing software to log activity
  • Provides exceptional customer service, ensuring a positive experience for clients and guests

Aramark values teamwork, innovation, and customer satisfaction. As a Service Center Operations Specialist, you will play a critical role in delivering exceptional service and support to our clients and guests.

Requirements
  • Must have strong communication and interpersonal skills, with the ability to work effectively in a team environment
  • Demonstrates a high level of accuracy and attention to detail, with the ability to maintain confidentiality and handle sensitive information
  • Proven ability to work in a fast-paced environment, with a strong commitment to customer satisfaction and service excellence


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