Retail Store Manager

5 days ago


St Catharines, Ontario, Canada Marble Slab Creamery Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Marble Slab Creamery. As a key member of our retail team, you will be responsible for overseeing the day-to-day operations of our store, ensuring that our customers receive exceptional service and that our store meets the highest standards of quality and presentation.

Key Responsibilities
  • Hiring and Training: Recruit, train, and develop a team of sales associates to provide excellent customer service and meet sales targets.
  • Store Operations: Manage the store's inventory, including ordering and receiving merchandise, and maintaining a clean and organized store environment.
  • Sales and Customer Service: Meet or exceed sales targets by providing exceptional customer service, responding to customer inquiries, and resolving customer complaints in a professional and courteous manner.
  • Performance Management: Conduct regular performance reviews with sales associates to provide feedback, coaching, and development opportunities to improve their performance.
  • Store Administration: Oversee payroll administration, including processing payroll, managing employee benefits, and ensuring compliance with company policies and procedures.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 to less than 7 months of retail management experience
What We Offer
  • Competitive Salary: A competitive salary and benefits package
  • Opportunities for Advancement: Opportunities for career advancement and professional growth
  • Support for Newcomers and Refugees: We welcome newcomers and refugees and provide support and training to help them succeed in their new role
  • Support for Youths: We provide awareness training to employees to create a welcoming work environment for youth


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