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Mate - City Cruises Operations

2 months ago


Niagara Falls, Ontario, Canada Hornblower Cruises and Events Full time

About the Opportunity:

The Mate is a key member of our City Cruises team, responsible for ensuring the safe and efficient operation of our passenger vessels in the Niagara Gorge. This role requires a high level of adaptability, dynamic thinking, and a commitment to our RESPECT Service System.

Key Responsibilities:

  • Operate the vessel with due regard for our Safety Management System, the Vessel Security Plan, and proper Standards of Watchkeeping.
  • Work with crew members to maintain Marine Transportation Safety, Security, and efficient operation of the vessel.
  • Routinely inspect the vessel for unsafe conditions, assist in accident investigations, and make safety announcements to ensure the safety and comfort of the crew and passengers.
  • Participate in training talks and emergency drills, and conduct safety meetings to ensure an efficient and safe operation of the vessel.
  • Maintain vessel operations and maintenance logs, and report non-conformities to the Designated Person.
  • Ensure the safe operation of the vessel at all times, and adhere to all health and safety regulations.
  • Support Safety Services and Facilities, F&B, Guest Experience, and all other departments as required.
  • Role model safe working practices, good customer service, and professional behavior at all times.

Requirements & Qualifications:

  • Minimum Transport Canada Mate 150 Gross Tonnage certificate.
  • Consideration will be given to candidates with a Mate Limited over 60 Gross Tonnage certificate who possess sufficient supporting experience.
  • Current Marine Basic First Aid.
  • Current Transport Canada approved medical for domestic operations.
  • Minimum two (2) years of experience in the marine environment.
  • Ships Security Officer Certificate an asset.
  • Small Vessel Machinery Operator license an asset.
  • Ability to successfully complete a criminal background check.
  • A positive attitude and good work ethic.
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 45 pounds (20 kilograms).
  • Walk, stand, sit and work in all types of weather conditions for extended periods.
  • Continually and repeatedly perform functions indoors and outdoors.

About Us:

Hornblower Cruises and Events is a leading provider of amazing experiences on land and water. Our team is passionate about delivering exceptional service and creating unforgettable memories for our guests. We are committed to providing a safe and inclusive work environment, and we are proud to be an Equal Employment Opportunity employer.