Director of Casino Operations

2 days ago

Kitchener, Ontario, Canada Tangam Systems Full time
About the Role

We are seeking a seasoned professional to lead our Client Success team as a Director of Casino Operations. As a key member of our team, you will be responsible for driving growth in operating profit for our clients through data-driven management of table game-mix, spreads, labor allocation, and pricing on the gaming floor.

Your expertise in table games operations, combined with your ability to communicate complex ideas to stakeholders, will be invaluable in helping our clients achieve continued success. If you have a passion for analytics, operations optimization, and data visualization, we want to hear from you.

About the Company

Tangam Systems is a rapidly growing company that is at the forefront of developing data analytics and visualization software. Our clients range from Fortune 500 businesses to some of the best known brands in the resort industry, including operators in the United States, Macau, Australia, Philippines, Cambodia, New Zealand, and Canada.

Our Table Games Yield Management (TYM) and Slots Optimization & Data Analytics (SODA) products help casino resorts optimize their gaming operations to increase profitability and enhance the patron experience. We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization.

Requirements
  • Table games operations experience. 5+ years of experience in table games operations in a Director, or Senior Shift Manager role. In-depth understanding of table games metrics, standard operating procedures, and optimization activities.
  • Top-notch communicator. Strong written/oral communication and presentation skills. Experience preparing reports and presenting to senior management.
  • Comfortable with analysis and presentations. Proficient in Excel and Microsoft Office. Experience working with business intelligence tools such as Tableau, SAS, and Cognos is an asset.
  • Degree in Business / Finance, or related discipline is an asset.
  • Must be willing and able to travel to client sites for approximately 25% of working time.
  • Must have no criminal record and be gaming industry licensable.

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