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Bilingual Guest Services Associate – Seasonal Position

3 months ago

Vancouver, British Columbia, Canada Arc'teryx Full time

Department: Commercial - Guest Services

Reports to: Guest Services Supervisor

Location: North Vancouver

Your Opportunity at ARC'TERYX: Are you interested in becoming a vital part of our Guest Services team at ARC'TERYX? In this seasonal role, you will deliver outstanding assistance to guests seeking information about our products and services. By providing tailored solutions through various communication channels, you will play a key role in enhancing guest loyalty. Proficiency in French is essential for this position.

Meet Your Future Team: Join the enthusiastic team at Arc'teryx Guest Services and After-Sales. We focus on delivering genuine and informed service, emphasizing personal interaction to nurture guest loyalty and support brand development.

Core Responsibilities:

  • Address guest inquiries through diverse communication methods
  • Leverage your knowledge of Arc'teryx products to resolve guest issues
  • Effectively manage your workload to achieve service objectives
  • Perform additional tasks as required

Future Responsibilities:

  • Collaborate with management on targeted initiatives
  • Contribute to enhancing service quality and guest satisfaction
  • Become a subject matter expert to assist the team

Qualifications:

  • Familiarity with outdoor brand offerings
  • Excellent communication abilities
  • Fluency in English and French
  • Strong organizational and problem-solving skills
  • Attention to detail and proficiency in data entry
  • Competence in Microsoft Office applications
  • Proactive in identifying solutions
  • Adaptable and flexible in dynamic environments
  • Willingness to collaborate and work independently
  • Commitment to ongoing improvement
  • Passionate about outdoor activities

Join us in North Vancouver and embark on a fulfilling career in guest services at ARC'TERYX.