Order Fulfillment Specialist

1 week ago

Woodstock, Ontario, Canada The Home Depot Canada Full time

Job Summary:

We are seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our team at The Home Depot Canada. As an Order Picker, you will play a critical role in helping us continue to grow our online business and customer relationships by taking online customer orders and picking the product ready for customer pick-up or delivery in a timely manner.

Key Responsibilities:

  • Pick, organize, and verify orders for delivery or pick-up, ensuring accuracy and efficiency in our warehouse operations.
  • Utilize appropriate lift truck equipment to prepare customer orders, with training provided to ensure your safety and success.
  • Work collaboratively with our team to support customers at our service desk, including general customer inquiries, taking customer calls, operating the cash register, and processing product returns.
  • Utilize computer terminals and/or Home Depot portable phones to check inventory, look up orders, and notify customers when product is ready for pick-up.
  • Plan ahead for future deliveries and streamline our process to ensure seamless customer experiences.

Requirements:

  • Ability to work a flexible schedule, including evenings and weekends, to meet the needs of our customers.
  • Computer skills required to identify product and vendor information, with a focus on accuracy and attention to detail.
  • Previous forklift and/or lift truck experience is an asset, but not required.
  • Strong time management and organizational skills to prioritize tasks and meet deadlines.
  • Excellent communication, customer service, and problem-solving skills to provide exceptional customer experiences.
  • Ability to read delivery invoices and knowledge of store products are assets.
  • Candidates should be comfortable lifting merchandise to organize for customer pick-up.

What We Offer:

  • Health and dental benefits to support your well-being.
  • Growth and career advancement opportunities, including tuition reimbursement to help you develop your skills.
  • Profit sharing and stock purchase plan to reward your contributions to our success.
  • Paid training and career development opportunities to help you grow with our company.
  • 10% shift premium for overnight roles to recognize your hard work and dedication.
  • The Home Depot Core Values: Excellent Customer Service, Creating Shareholder Value, Entrepreneurial Spirit, Taking Care of Our People, Respect for All People, Doing the Right Thing, Building Strong Relationships, and Giving Back.

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