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Order Fulfillment Specialist

2 months ago

Woodstock, Ontario, Canada Home Depot of Canada Inc. Full time

Job Summary:

We are seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our team at Home Depot of Canada Inc. As an Order Fulfillment Specialist, you will play a critical role in helping us continue to grow our online business and customer relationships by taking online customer orders and picking the product ready for customer pick-up or delivery in a timely manner.

Key Responsibilities:

  • Pick, organize, and verify orders for delivery or pick-up
  • Utilize appropriate lift truck equipment to prepare customer orders (training provided)
  • Work in a team environment to support customers at our service desk, including general customer questions, taking customer calls, operating the cash register, and doing product returns for customers
  • Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders, and notify customers when product is ready for pick-up
  • Ability to plan ahead for future deliveries and streamline process

Requirements:

  • Ability to work a flexible schedule, including evenings and weekends
  • Computer skills required to identify product and vendor information
  • Previous forklift and/or lift truck experience is an asset but not required
  • Time management and organizational skills required
  • Excellent communication, customer service, and problem-solving skills
  • Ability to read delivery invoices an asset
  • Knowledge of/hands-on experience with store products an asset
  • Candidates should be comfortable lifting merchandise to organize for customer pick-up

What We Offer:

  • Health and Dental Benefits
  • Growth and Career Advancement, including Tuition Reimbursement
  • Profit Sharing and Stock Purchase Plan
  • Paid Training & Career Development opportunities
  • 10% shift premium (Overnight roles)