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Relief Slot Shift Manager

2 months ago

Pickering, Ontario, Canada CB Canada Full time
{"title": "Slot Operations Manager", "subtitle": "Join Our Team", "content": "

At CB Canada, we are seeking a highly skilled and experienced Slot Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall planning, performance management, training, and scheduling of the Slots Operations.

This is a unique opportunity to work in a fast-paced environment with multiple priorities, deadlines, and deliverables. You will be responsible for responding to escalated guest concerns, handling large jackpot payouts, and reporting irregularities and suspicious activities.

As a Slot Operations Manager, you will supervise frontline team members as a Supervisor and Supervisors as a Shift Manager. You will also coordinate with Guest Relations and Player Development to implement strategies for membership growth and retention.

We are looking for a candidate with a strong customer service driven culture and the ability to foster a positive work environment. You will be responsible for ensuring that the department responds to all guest feedback and resolves issues in a responsible and timely manner.

The ideal candidate will have a post-secondary education or suitable combination of continuing education and strong experience in casino management. You will have proven leadership skills and a track record of training, grooming, and developing team members.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Respond to escalated guest concerns on the gaming floor
  • Handle large jackpot payouts, including AML reporting requirements
  • Report irregularities and suspicious activities, reviewing and preparing incident reports
  • Supervise frontline team members as a Supervisor and Supervisors as a Shift Manager
  • Coordinate with Guest Relations and Player Development to implement strategies for membership growth and retention
  • Foster a strong customer service driven culture among all Slot Operations Team Members
  • Ensure that the department responds to all guest feedback and resolves issues in a responsible and timely manner
  • Ensure the department executes strategic planning initiatives
  • Monitor and analyze team member productivity, work skills, and behaviors
  • Review standard operating procedures and identify opportunities for efficiencies
  • Conduct expense analysis and reporting as assigned
  • Develop and cultivate strong working relationships with all stakeholders: guests, management, team members, and regulators
  • Liaise and communicate effectively with other business units as required
  • Ensure compliance of Slot Operations with policy and procedure, legislation, health and safety, and other statutory regulations and programs
  • Administer the Collective Agreement and conduct grievance discussions
  • Manage other initiatives, including support for the Technical facets of the Slot Operations Department and other departments as assigned

Education and Qualification Requirements:

  • Post-secondary education or suitable combination of continuing education and strong experience
  • Five or more (5+) years' experience in casino management
  • Proven leadership skills and a track record of training, grooming, and developing team members
  • Ability to exceed internal and external guest expectations through timely, effective, and service-oriented communication
  • A commitment to continually increase knowledge of products and services in order to offer exceptional experiences to our guests
  • A willingness to learn, develop, and achieve new skills for personal and professional development
  • Computer fluency in MS Office
  • Working knowledge of computer software packages and the ability to make progress on multiple tasks
  • Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Work Environment Considerations:

  • Fast-paced with multiple priorities, deadlines, and deliverables
  • Exposure to some conflict, distress, and noise
  • This role requires a flexible schedule that adapts to the business needs of a 24-hour operation

Special Working Conditions:

Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in our Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company's Whistleblower Policy.

The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.

Compliance Requirements:

  • Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee
  • Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible
  • Adhering to all company and regulatory policies as they relate to functions of the position

Licensing and Certification Requirements:

Permanent employment is dependent upon the authorization and continued approval of Provincial regulatory bodies. New team members will complete an application and will begin work after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful renewal.

For positions that require additional certification, the appropriate level of certification must be maintained.

Who we are:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities, and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
  • We provide you with the tools and technology needed to delight your clients
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
  • Freedom to Innovate: supports new and better ways to be successful
  • Be your Authentic Self: environment that values diversity as a source of strength
  • This isn't your typical 'corporate' job. We work hard and we have fun

The only thing we don't play games your career

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment