Relief Slot Shift Manager-PCK

3 weeks ago

Pickering, Ontario, Canada CB Canada Full time
Job Title: Relief Slot Shift Manager-PCK

At CB Canada, we are seeking a highly skilled and experienced Relief Slot Shift Manager-PCK to join our team. As a key member of our Slot Operations department, you will be responsible for ensuring the smooth operation of our slot machines and providing exceptional customer service to our guests.

Key Responsibilities:

  • Manage slot machine operations, including monitoring and maintaining equipment, and ensuring compliance with regulatory requirements.
  • Provide exceptional customer service to guests, responding to their concerns and resolving issues in a timely and professional manner.
  • Supervise and train slot machine attendants, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Collaborate with other departments, such as Guest Relations and Player Development, to implement strategies that drive membership growth and retention.
  • Monitor and analyze team member productivity, work skills, and behaviors, identifying areas for improvement and implementing changes as needed.
  • Conduct expense analysis and reporting, ensuring compliance with company policies and regulatory requirements.
  • Develop and maintain strong working relationships with guests, management, and team members, ensuring a positive and inclusive work environment.

Requirements:

  • Post-secondary education or equivalent experience in a related field.
  • Minimum 5 years of experience in casino management, with a proven track record of leadership and training.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Computer fluency in MS Office, with the ability to learn and adapt to new software and systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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