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Customer Service Representative

2 months ago

London, Ontario, Canada EMCO Corporation Full time

Job Title: Customer Service Representative - National Accounts Distributor

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our National Accounts Distributor team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our national accounts distributors.

Key Responsibilities:

  • Interact with customers over the phone and email to determine their needs and schedule deliveries
  • Investigate and resolve customer opportunities and concerns
  • Process Sales Orders & Bids generated through phone or email transactions

Requirements:

  • High school diploma or equivalent
  • Excellent communication and customer service skills
  • Exceptional organizational skills with an attention to detail
  • Ability to work well in a team-based environment with minimal supervision
  • Capability to work in a fast-paced environment and meet strict deadlines
  • The ability to maintain positive relationships with team members, vendors, and customers
  • Computer literacy with Microsoft Office and preference given to those with a good working knowledge of INFOR M3 and QUICKBASE
  • Knowledge in the lighting, plumbing, restroom partitions and accessories, tile, water heater and HVAC industries is an asset

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is committed to maintaining a discrimination, harassment, and barrier-free workplace where all employees can contribute to their fullest potential.

EMCO Corporation is an equal opportunity employer and is committed to diversity, equity, and inclusion in our workplaces.